Offshore Call Center / Contact Center Services

Magellan Solutions Outsourcing, Inc.

An Outsourced Contact Center

Magellan Solutions is a Philippine corporation that started in 2003, with the primary vision of becoming the recognized provider of offshore inbound contact center solutions to SMEs, entrepreneurs, and professionals. The call center invests heavily in its people and employs a dedicated group of individuals that have one goal - to provide the best customer service for its clients.

Our Inbound contact center and inbound call center services cover help desk outsourcing, reservations, order taking, order entry, billing and payment authorization, customer care/support, dealer location, direct response, directory services, electronic eligibility services, lead generation and management, order processing, sales, technical support, and telemessaging.

Outbound services include advisory services, collection, credit and sales verification, loyalty program management, market research, reactivation, reinstatement and telemarketing functions.

Inbound Call Center Services

• Customer Services / Service Fulfillment
• Inquiries/ Requests/ Complaints Handling
• Help desk / Technical Support
• Order Taking / Order Entry / Order Processing
• Reservations / Booking / Authorizations
• Call Overflow / After Office Hours Support
• Dealer Locators
• Multilingual Support

Outbound Call Center services

• Telemarketing
• Campaign Management
• Market Research/ Telephone Surveys
• Customer Retention/ Loyalty Programs
• Billing Reminder
• Up-Selling/ Cross-Selling
• Lead Generation

Other Services

• Email Response
• Web Chat

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