• BOI Briefer on Philippine Customer Contact Center industry | PDF version
• Glossary of Terms for Call Centers | PDF version
• Survey conducted by Meta Group on Philippine outsourcing | PDF version
• AT Kearney 's 2004 Offshore Location Attractiveness Index (PDF format)
• The Philippine E-Investment Primer (PDF format)
• 2006 Contact Centre Industry Benchmarking Presentation – The Philippines | PDF version
• Insider's Guide to Great Customer Service on the Web | PDF version
• Secrets to Customer Retention and Increased Profits (PDF format)
• Small Business Administration: FAQs | PDF version
• Want to Make More Sales? Make More Sales Calls. | PDF version

• Outsource Philippines