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inbound contact center services

Offshore Call Center / Contact Center Services


Inbound Call Center / Contact Center Solutions

Help Desk, Customer Care, Tech Support, Order Taking


Inbound Contact Center Work Area Our offshore contact center services are generally divided into inbound and outbound services.

Outbound services include advisory services, collection, credit and sales verification, loyalty program management, market research, reactivation, reinstatement and telemarketing functions.

Inbound call center services include help desk, reservations, order taking, order entry, customer service / customer care, technical support, billing and payment authorization, dealer location, direct response, directory services, electronic eligibility services, lead generation and management, order processing, sales, and telemessaging.

Our customer support / customer care inbound contact center services employ multiple communications channels, including telephone, facsimile, voice mail, e-mail, instant messaging and Web chat communications.

Inbound Call Center Services

Inbound Call Center Agent

Outbound Call Center services

  • Telemarketing
  • Campaign Management
  • Market Research/ Telephone Surveys
  • Customer Retention/ Loyalty Programs
  • Billing Reminder
  • Up-Selling/ Cross-Selling
  • Lead Generation

Other Services

  • Email Response
  • Web Chat


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Customer Service, Customer Care, Customer support Call Center, Help Desk Call Centre, Call Center for Reservations, Order Entry / Order taking Contact Center