• BOI Briefer on Philippine Customer Contact Center industry (PDF format)
• Glossary of Terms for Call Centers (PDF format)
• Survey conducted by Meta Group on Philippine outsourcing (PDF format)
• AT Kearney 's 2004 Offshore Location Attractiveness Index (PDF format)
• The Philippine E-Investment Primer (PDF format)
• 2006 Contact Centre Industry Benchmarking Presentation – The Philippines (PDF format)
• Insider's Guide to Great Customer Service on the Web (PDF format)
• Secrets to Customer Retention and Increased Profits (PDF format)
• Small Business Administration: FAQs (PDF format)
• Want to Make More Sales? Make More Sales Calls. (PDF format)

• Call Center Biz is Virtual Goldmine in 2003
• BPO Forecasts Come to Life: Philippines Gets Share of Mega Deals
• Outsource Philippines
• Outsourcing Strategies - Offshore Outsourcing Country Focus: the Philippines