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Experience the convenience of a 24/7 live answering service for bars. With our dedicated team ready to provide exceptional service round the clock, you will never miss a reservation or potential customer inquiry.
A 24/7 live answering service can help you gracefully navigate any season while ensuring you’re at the top of your customers’ scoreboards.
24/7 live answering service for bars and liquor stores
During holidays, many people flock to liquor stores and bars because serving some alcohol when there’s a celebration has become a tradition. There is a significant sales peak for wine and spirits from December 6 to January 2, according to the 2016 Seasonal Trends In Alcohol Consumption report of the Ontario Public Health Association.
By getting a 24/7 live answering service, you can handle the influx of customers who want to order holiday drinks or reserve your bar for their gathering. Answering services are automated and live, using an IVR and an actual person. The services included in it are outlined below.
Order taking
This will ensure that all orders from your partner establishments are well handled. You will have coordinated and streamlined order management in place through the service of trained agents and the latest technologies available in most call center firms. With this, the worries of having an angry customer call you because of wrong or undelivered orders will be minimized if not eradicated.
Reservation service
This is one of the seasons where most business establishments are fully booked. Because of the unending calls from customers, there is a tendency that you might overlook a schedule and give it to another customer. Now, you don’t have to become anxious about it. Through the professional approach of customer service representatives, they can help you prevent this kind of problem.
Customer service
Aside from orders and reservations, many customers call because of their concerns regarding their purchases or schedules. During these situations, your assistance is critical. If you do this, there’s a massive potential for your revenue to increase because, according to the 2017 American Express Customer Service Barometer, seven out of 10 consumers are willing to spend more with a business delivering excellent service. As the marketing expert and author Rachel Honig said, “Delight the customer, engage with them — even in a simple transaction, and they will leave with a smile, and more importantly, come back, over and over again.”
Bonus tip
By letting call center agents man the phone, you can also allow them to practice upselling or cross-selling. Ensure that you have attractive packages ready to entice customers to buy more. We train call center agents to handle calls professionally. No matter their customers’ personalities, they can certainly deal with them. They know how to take a customer’s distress and turn it into a moment of satisfaction.
This holiday season, when many people rush to get everything in place, it is essential to have a 24/7 live answering service to keep everything for your business.
