7 Industries That Need To Outsource Customer Services

Other industries can outsource customer services and reap all the benefits.

When discussing customer support outsourcing, most businesses immediately consider big industries such as Information Technology and Finance.

However, lesser-known and growing industries can also benefit from it.

This article will discuss how outsourcing customer service solutions can help any industry succeed. We will also look at the go-to call centers of companies in the Philippines.

What Industries Should Outsource Customer Service More?

Did you know that 68 percent of US companies, especially small ones, outsource customer support services?

They see outsourced customer service center firms as opportunities to decrease costs, improve services, and expand their business flexibly.

Large corporations, particularly telecommunications companies, pioneered this trend by outsourcing customer support to the Philippines and India contact centers.

However, according to Clutch, more than a third of SMEs (37%) outsourced customer support services. Furthermore, this can be attributed to the fact that some industries are not outsourcing yet.

Here are seven industries we think need to outsource customer services more in 2021:

1. 3D Rendering Industry

3D renderings and visualizations play a critical role in the success of any architecture or design firm.

However, many small businesses lack the necessary resources to generate visual work that will help them get more prominent clients and create better architecture. And keeping a full-time 3D rendering artist on staff can be expensive.

Even more so, to keep up with projects, employees need to communicate constantly. But with the pandemic, that can be difficult.

This is where outsourcing 3D rendering comes in.

Outsourcing 3D renderings allows small and medium-sized firms to keep rendering artists at an arm’s length and a moment’s notice. With a BPO partner, you can have artists ready to serve your needs immediately.

Outsourcing allows you to hire people remotely. But that doesn’t mean that they will work unsupervised. BPOs have a system to ensure quality plus most of them have a QA team to enforce the highest service standard.

Here are 3D rendering services you can outsource now:

• 3D Modelling Service
• 3D Designing Service
• 3D Printing Service
• 3D Drafting Services
• 3D Scanning Services

2. Education Industry

BPOs can provide flexible, scalable, and cost-effective support to the education sector.

Services such as contact center and back office support can help educational institutions to be more efficient and productive. With outsourced support agents, BPOs can do functions such as lead generation, course registration, and alumni database administration to expand the institution’s reach.

BPOs are attractive to entrepreneurs since they help them cut costs and innovate with technology so they can focus on their core competency: providing high-quality education.

This is important since educational institutions at all levels face more obstacles to offering quality education. Challenges such as school closures owing to the COVID-19 issue lower government financing, and higher operational costs affect their stability.

Nowadays, education leaders are looking to outsource services to BPOs to help them stay competitive.

Partnering with a BPO education provider allows educational institutions to experiment with novel approaches such as online learning and “test” or “stack” degree courses, giving students more freedom and saving money.

Here are services you can outsource now:

• Student Information System Management
• Appointment Setting
• Course Registration and Enrollment Assistance
• Lead Generation

3. Travel and Tourism

Small to midsize travel companies need to overcome various challenges to create a world-class business impact.

They must deal with competition, investment restrictions, resource management, etc. All these things demand a lot of time, therefore, they consider BPO service as a viable solution to save time for core business functions.

So, in what way do customer care outsourcing companies and BPOs help the Travel and Tourism industry?

With services such as back office solutions and data entry, business process outsourcing helps travel companies manage enormous amounts of data and transactions. This gives them access to expert data insights.

With the support of a dependable outsourced phone support team, travel companies may improve the efficiency of their business operations.

Even more so, BPOs can give customers of travel firms the greatest client experience by outsourcing their call centers to outsourcing service providers.

They can provide outstanding service over various support channels, including phone, email, and chat.

Here are some services you can outsource now:

• BPM Services
• Virtual Assistant Travel Agent
• Business Travel Outsourcing Website Services
• Customer Care
• Telesales
• Fares, hotel, and reservation database management

4. Pharmaceutical Industry

Pharmaceutical companies face many challenges nowadays due to pricing pressure, changing regulatory requirements, and the pandemic.

As a result, achieving and maintaining profitable growth is becoming increasingly challenging for them.

Pharmaceutical outsourcing offers a unique solution to these problems.

Outsourcing non-core operations allows small and midsize pharma companies to focus on their core functions, gain access to specialized expertise, save money, and minimize attrition rates.

Pharma outsourcing is becoming a trend in the industry. A whopping 80% of companies are open to outsourcing new services provided it helps them reduce costs.

Here are some services in the industry you can outsource:

• Clinical Data Management
• Clinical Data Entry
• Pharmaceutical Auditing
• Customer Service
• Order Taking and Processing Management

5. Insurance

Insurance business outsourcing means hiring people to do data entry, bookkeeping, and accounting for a company.

Leaders typically do this to keep up with the increasing amount of paperwork and services they are required to do daily.

Usually, hiring a BPO yields higher efficiency and client satisfaction. That is why companies love getting them.

Anyway, insurance BPOs assist companies in collecting premiums, expanding policyholder services, processing claims, and tracking down prospects to make sales.

An insurance business process outsourcing partner can be a vital part of a company’s ecosystem and provide them with the flexibility and scalability needed to capture new market opportunities quickly.

Here are other services you can outsource now:

• Data entry and recording
• Policy Management
• Commission Management
• Insurance Agency Management
• Claims processing
• Accounting Services
• Lead Generation

6. Retail

Running a retail store usually requires you to know a little bit about everything. And doing a lot of jobs.

However, you do not need to do all of these as you can start delegating and outsourcing some of the chores that keep you busy.

Sometimes, outsourcing customer services involves hiring staff to handle some of your workload or delegating more tasks to trusted employees. However, even entrepreneurs who run their businesses alone can outsource some of their more tedious or time-consuming jobs to part-time, external helpers.

This can open up limitless possibilities.

Outsourcing is a great way for you to find the time and resources to focus on big-picture issues in your retail business, and hopefully, it also frees up time for a healthy work-life balance.

It also promotes scalability and stability.

Services such as lead generation and web development can improve your sales performance. And other essential tasks you can outsource, such as customer service, can help improve your customer satisfaction rating.

Furthermore, there are other services you can outsource:

• 24/7 Customer Support
• Order Processing Management
• Technical Service Outsourcing
• Digital Marketing and Digital Support
• Supply Chain Solutions
• Revenue Management
• Data Entry
• Logistics Monitoring

7. Real Estate

A BPO in real estate provides the necessary manpower to perform tasks that real estate companies need.

Real Estate is an industry that’s particularly well suited to offshoring because:

• Real estate businesses have quickly adopted new technology, adjusting to the digital world by engaging with customers online, using advertising apps, online applications, and payment portals, and utilizing specialist cloud-based software.
• They allow much of the work to be done at any time – not just during business hours. This is because most BPOs employ a round-the-clock outsourced support team.
• Real estate BPO is not expensive. You do not need to pay for space or equipment anymore.

Furthermore, here are some other advantages:

• You can have access to the best and most skilled professionals in exchange for a low price
• You can augment your staff with our agents to bring out the best outcome
• You can immerse yourself in your core activities and produce better output without worrying about other tasks.

Here are services you can outsource under Real Estate BPO:

• Customer Services
• Telemarketing
• Leasing Consultation
• Residential Auction Staffing
• New Home Sales and Marketing Management
• Property Finance and Accounting Management

Why Do Industries Need to Outsource Customer Services More, According to Research

In business, outsourcing customer services is often considered a complicated strategy.

People are asking, what is the purpose of outsourcing for businesses? Well, there isn’t just one explanation, but several. And they all depend on the company’s context and needs.

Remember that outsourcing is when a corporation hires outside staff for various reasons. However, the following are some of their most typical motivations:

• Reduce and control operation costs (this is usually the main reason).
• Improve the company’s focus.
• Liberate inner sources for new purposes.
• Increase efficiency for some time-consuming functions for which the company may lack resources.
• Use external resources as much as possible.
• Sharing risks with a partner firm.

Top Industries that Outsource Customer Services

Now, look at the top industries that outsource their services to call centers.

A recent study conducted by Clutch found that small businesses most commonly outsource finance and accounting (37%) and IT services (37%).

Here is the breakdown:

But other industries have embraced outsourcing. Here are some of them:

1. Legal Research
2. Manufacturing
3. Healthcare
4. Engineering
5. Research & Development
6. Banks
7. Telecommunication
8. eCommerce
9. Energy and Utilities
10. Media and Entertainment

Companies that want to be successful on a global scale and create a worldwide customer base need to have a strong support system to be successful. That is why outsourcing is an attractive solution to all of these industries.

Top Call Center in the Philippines

If you are looking to find the best SME-focused customer service outsourcing companies fit for your business, here is a quick table for your reference:

The ideal 3rd party customer service firm would be able to offer expertise in all industries with both voice and non-voice services.

Based on the table above, just a few call center firms can deliver low-cost, high-quality services across various industries. That should play a huge factor in choosing the best BPO for you.

If you’re searching for a flexible BPO partner, seek SME-focused firms that are both flexible and capable.

Outsource Your Customer Service with the BPO Company in the Philippines

Magellan Solutions is the only customer support service provider you need.

Magellan Solutions is a BPO company based in the Philippines that supports small to midsize businesses.

With over 18 years of industry experience, we offer high-quality customer support and call center services. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.

At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. We ensure they have all the necessary tools, equipment, and knowledge to serve customers.

We believe progress shouldn’t break the bank, so our services remain flexible and competitive.

Contact us now to discuss how we can help your business succeed. Complete the contact form below and talk to us for free!