Call Center Philippines: A Quick Guide for Companies Planning to Outsource

Call Center Philippines: A Quick Guide for Companies Outsourcing

 

The Philippines is the Call Center Capital of the World. The country has become a leading offshore destination for different services. Being the hotspot for companies outsourcing means having a high number of clients. Over 800 companies are outsourcing in the Philippines.

The Philippines BPO industry is commended for its quality service at an affordable price. The cost of living is also lower compared to Western countries.

Unlike its competitors, it can offer different types of call center services. Aside from that, Filipino contact center agents are experts in all fields of BPO. They can work in customer service in the IT department.

 

Call Center Services Philippines: What Do They Offer?

As stated, the Philippines contact center provides many services for its clients. Here are some of them:

Customer Service

One of the best assets of the Philippines’ call centers is their customer support. They have one of the best English speakers in the world. Besides that, Filipinos are familiar with Western culture.

Information Technology

Though India is the IT hotspot for foreign firms, the Philippines competes with them. According to the Commission on Higher Education, there are almost 80,000 Filipino IT graduates yearly. They can assist you with your website and application development.

Sales and Lead Generation

Good customer service is a valuable tool in persuading customers in sales. This is another service that Filipinos are good at. Customers find it comfortable to speak with people who can understand them. In addition to that, they trust friendly agents.

Back-Office Services

Philippines BPO can also assist you with your admin work. Filipinos are very organized and good with computer tasks. From HR duty to payroll, you can trust that everything will run smoothly. Meanwhile, you can focus on the company’s development.

 

Characteristics of Filipino Call Center Agents

The Philippines BPO industry is one of the best in the world. Aside from that, they also have world-class call center agents. They have almost 1.1 million call center agents and an additional 70,000 by 2022.

Here are some of the reasons why corporations trust the call center industry in the Philippines:

High Literacy Rate

The Philippines Statistics Authority recorded a 95.6% literacy rate for Filipinos. Besides that, the Philippines produces around 500,000 graduates yearly. This means that businesses outsourcing have a higher chance of getting skilled professionals.

Excellent English Speaking Skills

Filipinos are some of the best English speakers in Asia. Because of this, it is easy for them to interact with your customers. English is the second primary language in the Philippines. Most universities and colleges use English in teaching academics.

Filipinos Hospitality

Aside from the world-class skills, Filipinos are also famous for their culture. Furthermore, being hospitable is an excellent characteristic of every industry. This trait is evident in Filipinos working as OFWs. Imagine how it can boost your customer service if you have an accommodating agent.

Connection with Several Culture

Filipinos’ connection with Western culture goes back to when Spain colonized them. After that, the Americans introduces their way of living to Filipinos too. Because of this, they can relate to your customers’ concerns.

 

Philippines Call Center Costs

Unlike its competitors, the Philippine’s call center industry has low call center prices. The hourly rate for Filipino BPO is $8-$10. On the contrary, the minimum hourly rate for a Western call center agent is $22.

The Philippine BPO has the lowest outsourcing cost. You can get the best service for an affordable price. Outsourcing in the Philippines can be a smart move if you plan to expand your business.

Magellan Solutions is a leading BPO company in the Philippines for SMEs. We offer services to help your growth, from inbound to outbound calls. Contact us today and get a free 60-minute consultation.