February 15, 2024
Ever wonder how those cool ads and discounts you see in your mailbox or email magically appear? It’s not magic—it’s called direct marketing! But how […]
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December 12, 2023
Imagine this: You’ve availed yourself of a product or a service but still have many questions in mind. You’ve tried calling their hotline, but the […]
December 6, 2023
Facing customer retention challenges, especially when you’re still getting the hang of things, is crucial. So, what’s the smart move for inexperienced businesses? Outsourcing their […]
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November 16, 2023
Have you ever thought about how a business would thrive without customer service? If you’re a start-up, having dedicated customer support may pose challenges with […]
November 7, 2023
Outsourcing is becoming a trend in the business world right now. Did you know that global spending on outsourcing is predicted to hit $731 billion […]
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October 26, 2023
Picture this: You have a successful business with a growing customer base who patronize your products and services. But there’s one problem: You receive hundreds […]
October 17, 2023
Here’s a fun fact: existing customers bring in 68% of all new clients. Most businesses depend on their current customers to sustain and generate new […]
October 17, 2023
Inbound call center services can help your company achieve an average conversion rate of 10%. It boosts profitability and generates more qualified leads. So, if […]
October 12, 2023
Fun fact: 71% of clients will suggest a business if they had a good experience with their services. In today’s business environment, impressing customers isn’t […]
October 11, 2023
64% of business leaders affirm that customer satisfaction benefits business growth. Hence, there is a race to improve operations and customer service nowadays. Businesses are […]
October 6, 2023
Heads up: Two-thirds of customers will IMMEDIATELY QUIT doing business with a brand if that brand provides POOR CUSTOMER service! Consequently, this means decrease in […]
September 29, 2023
Exceptional customer service increases repeat purchases by 93%. It helps keep loyal customers, boost lifetime value, and generate referrals. This is why your inbound support […]
September 27, 2023
Understanding your customers is the secret sauce to keeping them coming back for more. 56% of customers say they would instead transact with businesses that […]
September 19, 2023
Customer support is essential to building customer loyalty and enhancing the customer experience. 84% of businesses that give importance to customer service tend to have […]
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September 14, 2023
Are you looking for ways to keep your customers engaged with your business? Consider incorporating support services as a solution! 75% of customers prefer contacting […]
