Magellan Call Center Expands To Meet Offshoring Demand

Magellan Solutions Outsourcing Inc., a growing Philippine-based inbound call center provider, today announced that the company is expanding its spaces to accommodate more international businesses that consider the Philippines the right location for their front- and back-office operations. The company has prepared its entire contact center facilities, targeting more enterprises that look for offshore help desk support, order taking, answering services, telemarketing, and other outsourcing activities.

Fred Chua, Chief Executive Officer of Magellan Solutions Outsourcing Inc., cited a recent study from global real estate adviser Jones Lang LaSalle, which includes the Philippines among the top three international shoring locations for companies worldwide. This is based on the number of jobs created in the shared service centers, customer service call centers, and technical support centers from 2008 to 2011. In the study, Chua mentioned that the prevailing economic and political uncertainties in countries worldwide and the rise of emerging global nations are causing companies to reassess their location strategy. Organizations no longer believe straight cost savings in the short term as a primary factor for driving corporate real estate decision-making, but rather a longer-term focus on increasing business productivity, operational efficiency, and future scalability. Chua said, “Social and political dynamics, infrastructure capabilities, people culture, per capita income, and the ease of doing business now play a big role in their overall corporate decision to outsource offshore.”

Chua further explained that the Philippines is set to become a long-term attractive country for offshoring. The government has the right resources to meet business requirements, thanks to the cooperation of the country’s private and public institutions. “They are working together to develop the country’s telecom, transportation, and utilities industries to accommodate a potentially more significant expansion. The National Government, for one, has seen the Offshoring and Outsourcing (O&O) industry as an essential driver in economic growth.

This makes supporting several initiatives in all verticals essential,” Chua said. Voice-enabled call center support, he said, is only the tip of the iceberg, and the country has not extensively promoted itself for non-voice activities. This is where the Philippines has ample room to grow and host interested businesses.

According to Chua, what makes the Philippines a viable choice for offshoring is its people’s embedded culture. “Filipinos are culturally very dynamic and can easily interact with other nationalities,” Chua explained. “With a highly skilled English-speaking workforce from a population base of more than 90 Million, coupled with a responsive real market that has the right infrastructure, the Philippines is strategically positioned to offer large-scale organizations as well as SMBs the ‘best of both worlds,’ making it more sound and practical for them to consider our country for customer service outsourcing and business process outsourcing.”

As an inbound call center that caters primarily to small and medium businesses’ BPO and call center requirements, Magellan Solutions offers the same range of contact center solutions generally provided by its larger counterparts. These include a 24/7 technical support call center, order-taking call center service, reservations, and bookings center, telephone answering services, lead generation, technical recruitment, message transcription, inbound surveys, telemarketing, and applied to engineering. Chua said the company works as a consultant for companies to help them improve their business process and streamline their operations. The company, he said, has been in the business of customer service and BPO for eight years, backed by a growing staff of customer service and business support professionals based in the Philippines, Japan, and the United States. Its head office is located in one of the commercial districts in Manila, the capital of the Philippines. “We at Magellan Solutions work as a true [business] partner with the goal of a mutually beneficial relationship with our clients. This is why we can efficiently manage their end-to-end outsourcing requirements, providing them quality assurance, training, operational management, IT support, and qualitative analysis to push the boundaries of their productivity and achieve long-term business growth,” Chua said.

Businesses interested in outsourcing their call center, technical support, and BPO to the Philippines are invited to visit https://www.magellan-solutions.com/