Magellan Solution’s Business Continuity Management Plan

Magellan Solutions is committed to maintaining uninterrupted operations, even during unforeseen disruptions. The Business Continuity Management Plan (BCMP) is a strategic approach designed to prepare the company for extended service outages due to natural disasters, pandemics, or other emergencies.

Natural disasters like earthquakes, floods, and typhoons can strike without warning, causing widespread damage and operational interruptions. In addition, pandemics and other health-related emergencies can result in prolonged periods of limited workforce availability.

The primary goal of this business continuity management plan is to address these scenarios and provide a clear framework that guides Magellan Solutions in responding to and recovering from significant disruptions. The plan includes detailed steps for ensuring the safety of all team members, safeguarding critical business data, and maintaining essential operations.

Objectives of the Business Continuity Management Plan

Here’s an overview of our Business Continuity Management Plan’s key objectives:

1. Guiding Recovery Teams

The plan provides clear, step-by-step instructions for the Emergency Management Team (EMT) and the Disaster Recovery Team (DRT) to ensure an organized and effective response during a crisis.

2. Referencing Critical Data

Regular data backups are mandated to guarantee that all critical data remains secure and easily accessible during a disruption.

3. Defining Recovery Procedures

Specific recovery procedures, including emergency response actions and supply chain management steps, are outlined to facilitate a swift and structured recovery process.

4. Notifying Stakeholders

The plan includes protocols for promptly notifying vendors, customers, and other stakeholders using established contact information, ensuring timely communication during a crisis.

5. Avoiding Confusion

Recovery procedures are documented and tested regularly to prevent confusion and ensure all team members are prepared to act efficiently during emergencies.

6. Identifying Alternatives

Alternate sources for supplies and resources are identified to maintain continuity of operations if primary suppliers are affected by a disruption.

7. Safeguarding Vital Records

Protocols are established for securing, protecting, and retrieving vital records, ensuring they remain accessible during and after a disaster.

Scope of the Plan

This comprehensive business continuity management plan applies to all Magellan Solutions’ operational sites and facilities. It is not a daily problem-resolution guide but a strategic document that addresses vulnerabilities and recommends preventive measures to avoid extended service outages.

Roles and Responsibilities

Here’s a breakdown of the roles and responsibilities of the different teams involved in our recovery process.

1. Magellan Solutions Recovery Teams

The success of the business continuity planning process relies on the coordinated efforts of various recovery teams, including the EMT and DRT. The plan provides clear, step-by-step instructions for the Emergency Management Team (EMT) and the Disaster Recovery Team (DRT) to ensure an organized and effective response during a crisis.

2. Emergency Management Team (EMT)

The EMT is responsible for coordinating the disaster recovery process overall. They assess the situation, decide on recovery actions, and communicate with senior management.

Support Activities:

• Evaluate Recovery Actions: Decide which recovery steps to invoke and activate the appropriate teams.
• Damage Assessment: Review damage reports and set restoration priorities.
• Communicate with Senior Management: Keep senior management informed of the recovery status.
• Vendor Coordination: Work with vendors and the Disaster Recovery Team to develop a repair schedule.

3. Disaster Recovery Team (DRT) 

The DRT coordinates the disaster recovery efforts and manages communications with the EMT and senior management.

Support Activities:

• Coordinate with EMT: Work closely with the EMT and senior management to determine recovery needs.
• Establish Command Centers: Establish command centers and assembly areas for effective disaster management.
• Notify Department Heads: Inform all company department heads to activate their specific business continuity plan templates if applicable.
• Prepare Post-Disaster Reports: Document the recovery process and prepare debriefing reports for future reference.
• Update Recovery Plans: Ensure site-specific recovery plans are updated regularly, at least semi-annually.

Procedures for Specific Disasters

These procedures outline our response steps for handling specific disaster scenarios effectively.

1. Natural Disasters

In the event of a major natural disaster, the following steps should be taken to ensure continuity:

Procedure:

• Notify EMT and DRT: Immediately alert these teams of the impending event.
• Preparation:
  • 48 hours prior: Coordinate with building administrators to ensure generator fuel availability. Facilities should prepare temporary shelters and acquire necessary supplies.
  • 24 hours prior: Notify senior management, back up critical system elements, and verify the operational status of backup generators.  

2. Fire Emergencies

If a fire occurs, assess the situation and take appropriate action:

Procedure:

• Evaluate the Situation: Determine if the fire is minor or major.
  • For minor fires, use handheld fire extinguishers.
  • Contact the Mandaluyong Central Fire Station at 8532-2189 or 8532-2402 for major fires and evacuate the area.
• Notify EMT and DRT: Ensure these teams are informed to coordinate the emergency response.

3. Network Services Provider Outage

In case of a network outage, follow these steps:

Procedure:

• Notify Senior Management: Assess the outage and estimate recovery time.
• Activate Alternate Services: Route calls through alternate services if the outage lasts over one hour. If satellite phones are available, deploy them for significant outages lasting more than 12 hours.

4. Flood or Water Damage

If flooding occurs, take immediate action to protect equipment and personnel:

Procedure:

• Assess the Situation: Determine if external assistance is needed.
• Power-Down Procedures: If significant flooding is detected, implement power-down procedures and evacuate the area.

5. Pandemic-Induced Community Quarantine

During a pandemic, ensure that work-from-home arrangements are in place:

Procedure:

• Assess Work Capabilities: Determine if employees can perform tasks from home using company-owned equipment.
• Deploy Necessary Equipment: IT personnel should mobilize the required assets and ensure proper documentation.
• Test Connectivity: Employees should test their home workstation connectivity to Magellan Solutions’ servers to ensure seamless operations.

Conclusion

Magellan Solutions’ Business Continuity Management Plan (BCMP) is a key document that shows our commitment to keeping our business running smoothly, no matter what happens. This plan protects critical data, manages the supply chain, and meets our recovery time objectives.

At Magellan Solutions, we have plans to keep our services running smoothly for you, no matter what happens. By choosing us, you’re partnering with a company that takes preparedness seriously. We’re always ready to support your business operations, even during difficult times. Contact us today to learn how our business continuity planning can benefit your organization.