Why is Philippines Known as the BPO Capital of the World?

What makes the Philippine Call Center Industry so Special?

The Philippines has been home to many outsourcing partners worldwide, and there are many reasons why. 

Many new things have been possible in the last decade because technology has quickly changed. With almost everything done online, many firms’ tasks are now more manageable even though they are in different places and at other times.

With this, outsourcing enjoyed a steady boom, opening up more business solutions available to many people worldwide. 

While outsourcing was initially known to be from India, the Philippines slowly and surely rose to be one of the top hotspots of it in the world for many good reasons. 

Among all the countries in Asia, the government is possibly the most familiar with Western culture, speaking English like their own native language – this, coupled with the Filipinos’ naturally hospitable culture, made it one of the most preferred service providers in the world. 

The Philippines is Globally Recognized as the Call Center Capital of the World

It’s no secret that the Philippines is known to be one of the best BPO service providers worldwide. Manila and many other major cities in the country are home to many different outsourcing companies servicing many firms from all other the globe, each company providing its unique services and approach to business solutions. 

Overtaking another giant, India, the country continues to make a name for itself in the outsourcing industry because of its excellent English skills and unique service. 

Outsourcing is still more efficient and cheaper for many countries, including the US, UK, Canada, and Australia, some of the world’s most potent. Even though there is a big time difference, the Philippine BPO providers make up for it with good service.

The Many Advantages of the Philippines for Call Centers

The BPO boom is beneficial to both the Philippines and the outsourcing industry. Filipinos are among the best English speakers in Asia, making them the best choice for English-speaking businesses and employees, not just for outsourcing.

Many jobs are available to people who work for BPO companies, which helps the Philippine economy because it gives them a chance and the businesses that support them.

There are many reasons why the call center industry is thriving in the country. Aside from language skills and the Filipinos’ hospitable and adaptable nature, it offers convenient, top-notch service, minus the hassle and the extra costs. 

Filipinos are naturally good at English.

English is a required subject in every Filipino school. Almost everyone speaks English to some degree, making communicating with many nationalities and cultures easier.

Speaking English is expected in the Philippines, not just at work but in casual conversations. Most Filipinos are either fluent or near-fluent, which gives them an edge in outsourcing as they can effectively communicate with the language and easily understand contexts. 

Filipinos are very familiar with Western culture.

The Philippines is greatly influenced by Western culture, and most Filipinos are no strangers to it. From pop culture to content, Filipinos adapt to many different aspects of it quickly due to their accommodating nature. This makes them much better at socializing with people from other countries and cultures. 

Communication is the heart of outsourcing, and being efficient in the business solutions often offered by the industry heavily relies on communication skills. Filipinos are efficient in their language and communicating with different cultures in general. 

The best service for the lowest price. 

The cost of living in the Philippines is relatively low compared to other countries, making outsourcing to the country much more affordable. 

Filipinos are known for their value of hard work and passion for service. Combining knowledge, cells, and quality service unique to the country, Filipino staff are always the best for the best service at the lowest possible rates. 

What Sets the Philippines Apart for Call Centers

At first glance, the Philippines has everything it takes to be a prime outsourcing hotspot. 

With a lower cost of living and employment, above-average skills in English, and service flavored with hospitality and genuine passion for service, it’s not surprising that Filipino staff are in demand worldwide. 

Opportunities and exposure can also be found in the country’s big cities, and they do not require much money to operate.

This is good for both the BPO industry and the Philippine economy. It helps firms around the world get high-quality services from the country. This, in turn, helps businesses around the globe get high-quality services from customers worldwide.

How the Philippines Became the Call Center Capital of the World

In recent years, major cities have become home to many outsourcing providers. The sudden growth in the BPO industry provided many opportunities to many professionals. And more business opportunities for other initiatives that support it. 

The Philippine government devised the Philippine Development Plan to help the industry grow. The plan gave contact center companies incentives and benefits, meant to help the industry grow and the economy. Call center companies and investors found this to be a good thing. It made the Philippines a good place for them to set up shop.

As of 2021, there are about 700 call center companies in major cities in the country. They’re still working with SMEs worldwide and giving many Filipinos jobs. Many education programs now help Filipinos who want to work in the BPO industry, making call centers a more significant part of the Philippine economy.

Filipinos are known as people who are happy to help other people out. Filipino brand customer service is the most sought-after in the world because of its ability to speak English, adapt to different cultures, and work well with others.

The Best BPO Services Provider in the Philippines

Magellan is the leading SME-focused BPO in the Philippines.

With over 18 years of industry experience, we offer high-quality support and call center services. On top of that, we are a certified ISO 27001:2013 company.

We combine technology such as ACD, CRM, and IVR with agent skills to ensure our agents have all the necessary tools, equipment, and knowledge to serve customers. 

Progress shouldn’t break the bank, so we keep our services flexible and competitive.

Contact us now to discuss how we can help your business succeed. Complete the contact form below and talk to us for FREE! Hiring the best Philippine Call Center has never been this easy!