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The holiday season is the perfect time to hold gatherings. For many, it is the most valid reason to meet and be with their family, relatives, and friends they haven’t seen in a long time. These moments of a wave of laughter, stories, and reminiscing of memories are important, and that is why they also ensure they are in the perfect place to enjoy each other’s company.
That is one side of the coin. When you flip it over, you’ll see bustling people in a kitchen filled with all sorts of dishes, its aroma going outside, making the people waiting for their food hungrier and more excited to finally have their orders.
This is an opportunity that restaurants must seize: providing excellent customer service even during your off-hours or when your business establishment is not yet open.
It’s a good thing customer service outsourcing can assist them during these high-stress moments.
After-hours customer support: Something to back you up even when you’re sleeping
No one can work 24/7.
But customers can stay awake until late at night and until the wee hours of the morning — some hours after your establishment’s operating hours.
Calls may continue coming in from when you have closed your restaurant until you open it again the following day. However, you can not simply ask your staff to operate the phone overnight. But how about the missed calls? It would mean lost business, wouldn’t it?
Correct.
By getting after-hours customer support, you can ensure your business continues operating even when you sleep. The services that after-hours customer support usually covers include the following:
- Inquiry handling
- Issue Resolution
- Software Support
- Live Chat Support
- Email Support
- Appointment Settings
- E-commerce Support
- Any outsourced customer support service
For restaurant services, appointment settings usually work best because they allow you to receive reservations. When you implement this system, you also subconsciously tell your customers that having a transaction with you is hassle-free and simply one of the best in the industry.
When you wake up the following day, you’ll see a neat calendar of reservations (or a schedule change) instead of the continuous ringing of the phone.
A part of the hospitality industry
When you have a restaurant business, you should understand that you’re also a part of the hospitality industry, which highly values customer service. Your customers also expect this and usually use it to determine if they should return to your place.
Giving them the service they expect also gives you an edge over your competitors. By being available to them whenever they need you, I hope you also breed trust and loyalty in them.
Especially this holiday, give them your best service despite the stress and pressure that goes with this season.
Outsource offshore after-hours customer support with us now!
