The Best & Worst Philippines Call Center Companies in 2024

Let’s take a look at the best Philippines Call Center Companies this 2024

Forget searching for “Philippines call center companies” and finding just lists – the industry there has exploded! Skilled agents, cost-effective solutions, and a focus on great customer experiences make it a smart choice for businesses of all sizes.

The Philippines has become a true force in the BPO world, offering a compelling solution for those seeking reliable and efficient support solutions. Curious about what sets this industry apart? Let’s dive in!

• Customer-based Organization. – Does the BPO firm consider your customers to be their customers too?
• Collaborative Effort. – Do they involve you in any decision-making process about the development of agents and customer service?
• Goal-Oriented. After analyzing the data you provided, does the call center company have a pitched end goal for your business?
• Endless Development. – Do they offer ways to improve your operations rather than just providing software and equipment you can use?
• Credibility – Can they ensure the safety of your data?
• Flexibility. – Can they work on various functions for your startup business?

 

With this in mind, let’s take a look at the 12 best and worst call center companies in the Philippines:

Top 12 Best Call Centers in the Philippines

In gathering the list of call center companies in the Philippines, our team checked everything to weigh in on the compatibility of each organization with SMEs.

 

1. Magellan Solutions

Magellan Solutions is the best call center you can get if you’re a startup enterprise. They offer a shared BPO service, the most affordable call center business model.

Magellan Solutions’ vision is “to be the best partner in providing Business Process Outsourcing services to small and medium businesses (SMEs).”

This philosophy is perfect for SMEs since they are an organization that will help them progress.

Furthermore, the organization also works towards these 3 Company Missions:

• Continuous process improvement
• A consultative approach to providing a unique customer experience
• The development of our employees to be successful

 

Why Might You Want to Outsource with Them?

Partnering up with Magellan Solutions guarantees progress with your business. Their organization is all about improving what’s already the best every time.

On top of that, they also follow these core values whenever they’re working with a business partner or their customers:

• Teamwork – We value team accomplishments that advance the success of our clients
• Initiative – Proactively generate and act on improvement ideas
• Dedication – We strive hard to achieve our shared goals.
• Integrity – We maintain the highest standards of fairness and ethics in all our transactions with our clients, employees, and the community we serve.
• Flexibility– We are adaptable to the needs of the clients.
• Humility – We acknowledge our weaknesses and strive to improve.

Moreover, Magellan Solutions is one of the recipients of Bureau Veritas ISO 27001 Certification. This ensures they strictly follow all safety protocols to protect your data in their facility.

Finally, the management considers their employees as their family. It is why they have one of the lowest attrition rates in the call center industry at 18.7%.

 

2. Helpware

Helpware is an international outsourcing company with offices in the US, Mexico, Germany, and the Philippines.

Hence, their prominent tagline is “We put culture in the forefront.”

As such, they could offer outsourcing services from companies in all regions. They use the diversity of their employees as an advantage for their outsourcing operations.

 

Why Might You Want to Outsource with Them?

It is an excellent fit for SMEs planning to open their business to the world audience. They will have access to agents in Asia, Europe, and Latin America.

Helpware creates customized teams for their business partners’ customer service and back-office functions.

Here are the core values they live by in their organization:

• Deliver – We do what we say we’ll do for our Partners: Always find a path
• Experience – Wake up each day and find a way to optimize every interaction.
• Passion – We protect our Culture: We deliver from our “core” – Truly amazing people.
• Savviness – Attuned and sensitive: Focused and driven through emotional intelligence.
• Energy – Never stop transforming: Process, Procedure, Technology.
• Happiness – Freedom to smile: It translates into everything we touch and reminds us that we have the same opportunity to share joy daily.
• Understanding – Unashamedly driven by integrity and proud of the “why” behind every interaction.

These core values mirror the organization’s abilities to transform a startup business into a world-class institution.

Helpware also builds customized Customer Service and back-office teams for industry-leading startups and modern companies.

 

3. Big Outsource

Big Outsource is a BPO company that offers assistance in areas ranging from customer engagement to multimedia and creative services.

As a result, it is becoming popular for startup businesses that want to have a customer service and marketing team.

They can provide their partners with graphics, video, and audio campaign material.

The Big Outsource’s vision is to be a “preferred premium outsourcing solutions provider and partner for business owners of all types, sizes, and colors seeking to create an impact in a hyper-competitive global business environment.”

 

Why Might You Want to Outsource with Them?

One of the most celebrated characteristics of Big Outsource is its ability to preserve the excellent work of its employees.

They do this through elaborate strategies that provide their staff with a healthy and enjoyable working environment.

In addition to that, they’re also empowering the employees by giving them performance-based bonuses.

They believe in implementing an equal career opportunity for everyone, regardless of seniority.

To cap it all off, they’re executing all their work using these five practical steps:

1. Grasp of the global outsourcing business
2. Learn the legal and business frameworks of outsourcing
3. Understanding of human resource and recruitment approaches
4. Specialized knowledge and experience in the outsourcing industry
5. Broad linkages across the different public and private sectors

 

4. Eastvantage Business Solutions

Eastvantage is a Euro-Filipino outsourcing firm that offers the following services to SMEs:

• Customer Care Support
• Business-functions Support
• Software Development and Maintenance

 

Why Might You Want to Outsource with Them?

They believe in a more straightforward business solution for their partners. This is perfect for first-timers who don’t have an idea about outsourcing.

These business owners can get the gist of the service and benefits despite having no outsourcing experience.

Speaking of start-up-friendly BPO, Eastvantage will also help you establish the KPIs you need for your call center team.

You no longer have to be blindsided by the result of your outsourcing investment since you have metrics to go by.

Eastvantage has at least 500 employees in their headquarters in Manila, Philippines.

As the center of the world call center industry, you will get the best call center agents for your business operation.

 

5. OutForce

OutForce is an Australian-owned outsourcing company based in the Philippines.

Their main advantage is their ability to effectively connect human and digital factors to produce exemplary results for their partners.

 

Why Might You Want to Outsource with Them?

OutForce’s commitment is to create new and practical solutions to help its clients access the global market.

This organization is also a SMEs-focused BPO company based on their mission:

“To help startups and SME nations globally to achieve their true potential through the modern way of Outsourcing.”

As a startup business owner, you know you’re in good hands when the BPO’s goal is to maximize the potential of your enterprise.

Here are some of the services they can offer to startup businesses:

• IT support
• Telemarketing
• Telesales
• Customer service
• Finance services

As part of its excellent qualities, OutForce offers no lock-in contracts to its partners. This means SMEs can change their operation if they think it’s necessary.

This is an excellent option in the contract considering SMEs’ needs might change if they see any progress with their business operation.

 

6. Outsource Access

Outsource Access is an American-owned, mid-sized BPO call center in the Philippines. Aside from customer service, they also excel in the following services:

• Virtual Assistants
• Executive Assistants,
• Account Specialists,
• Data Scientists,
• Digital Marketers,
• Social Media Experts

All these functions are essential in today’s modern call center company. An SME outsourcing all these services will ensure a fully functioning business even if they’re overseas.

 

Why Might You Want to Outsource with Them?

These virtual assistants can also assist you in other functions since they have support from almost 200 tactical skill staff.

This means the solutions in your company are a collaborative effort from the team of Outsource Access.

On top of that, they have a process for selecting the best VA for your business operation. It ensures the compatibility of the agent who will work on your tasks.

In terms of pricing, you can get a fully vetted, managed, and trained outsourced staff member for $1,695/month.

 

7. Direct Sourcing Solutions

Direct Sourcing Solutions, or simply DSS, is an outsourcing company with experience partnering with companies in the US, Asia, Australia, New Zealand, and the UK.

Like the companies mentioned in the list of call centers in Manila, they also provide tailor-fit services for their business partners.

DSS’s core values reflect their passion for providing a positive result for their clients:

• Metric-driven Performance
• Technology- enabled
• Client Chameleons
• Focused on Result
• Loyal
• Quality Work
• Transparent
• Honourable

DSS could create a favorable solution for any SME worldwide using these virtues.

 

Why Might You Want to Outsource with Them?

Their recruitment team ensures that every person working for DSS has skills and knowledge in the outsourcing industry.

DSS considers their agents a part of the outsourced company they’re working with. It means they’re held accountable for every action they do for your enterprise.

But then again, it is part of their “tailored-fit” service. They will run all these processes by you before actually doing it in live operation.

 

8. Centro Global Solutions

The main selling point of Centro Global Solutions is their investment in their people – who are critical to their success to date.

They offer omnichannel call center service for their clients from North America, Europe, the Middle East, and the Asia Pacific.

 

Why Might You Want to Outsource with Them?

This feature is perfect for SMEs connecting with customers using different platforms.

The fact that they’re successful in implementing this process means it could work for any startup business.

Centro Global Solutions always aims to exceed its business partners’ definition of “excellent.”

On top of that, their focus is also on building a solid relationship with your business to your target customers.

Below are the industries where Centro Global Solutions excels at:

• Retail and eCommerce
• Travel and Tourism
• Automotive
• Fast-moving consumer goods
• Healthcare
• Technology
• Telecom
• Gaming

 

9. MVP Asia Pacific

MVP Asia Pacific is a Clark-based BPO company with at least 300 people working on every business function.

Despite their small-scale structure, they can do tasks ranging from call center to back-office functions.

 

Why Might You Want to Outsource with Them?

Here are some of their expertise:

• Customer Service & Data Entry,
• Administration & Virtual Assistants,
• Finance & Accounting,
• Architecture & Drafting,
• Real Estate & Management,
• Software & Web Development,
• Engineering & Product Design,
• IT & Cyber Security,
• Marketing & Graphic Design,
• UI/UX Design & User Testing

The massive number of services they can offer is advantageous to any SME. It means business owners no longer need to look for multiple companies for various tasks.

Besides this impressive flexibility, MVP Asia Pacific advertises a 75% overhead cost right after you outsource with them.

 

10. Transec BPO Solutions Inc.

Transec BPO Solutions Inc. is one of the newest outsourcing companies on the list.

Established in 2010, they were able to provide quality solutions for their clients through efficient recruitment of skilled professionals.

 

Why Might You Want to Outsource with Them?

Expect these five results when you outsource with Transec:

1. Augmenting internal workforce
2. Scale faster with efficiency
3. Reduce operating costs
4. Gain operational expertise
5. Widen the talent reach

Transcec work involves hiring industry experts to assist business partners with their needs.

Of course, the organization will apply integrity and a proper work attitude to achieve any results set by the clients.

 

11. Custard Apple Outsourcing Inc.

Custard Apple Outsourcing Inc. or CAO’s expertise is in the information technology industry. However, it doesn’t stop them from offering top-notch call center service for their business partners.

 

Why Might You Want to Outsource with Them?

They were able to successfully launch several call center campaigns using their company’s core values:

• INTEGRITY – CAO adheres to strict and moral ethical codes. We put a premium on good practice and penalize actions against the law.
• EXCELLENCE through Continuous Improvement – aiming for excellence from input to output. Our technical and professional expertise strives to excel and will stop at nothing to improve and be the best solution provider.
• PROFESSIONALISM – values on-time delivery and is dedicated to strategizing absolute and progressive work environments.
• CLIENT or CUSTOMER ORIENTATION – knows our clients’ nature and scope to meet better or even exceed their expectations. Disappointment is not an option. We aim for our client’s satisfaction.
• TEAMWORK – working in a healthy and harmonious peer-to-peer relationship, CACCS’s cooperative effort works toward upholding open and honest communication between peers to achieve common goals.
• FLEXIBILITY – as an avant-garde of versatility, we are diverse in providing solutions to our clients.
• EFFICIENCY – we work within constraints that display a high degree of skill within the given amount of time
• RESPECT – respect for ourselves, work and authority, other people, and everything involving life.

With this in mind, CAO clients guarantee a positive and quick turnaround when outsourcing their call center service.

 

12. eTelecare Services

eTelecare is one of the leading customer management companies for SMEs. They focus on creating a solid relationship between the brand and your customers.

 

Why Might You Want to Outsource with Them?

They do this through telecare Services. Customer First Principle:

• Do it right the first time
• Apply the L-E-A-R-N experience
• Every encounter with the customer is an extraordinary experience
• First things first
• The agent sharpens the saw
• TEAMWORK

Besides professional work, eTelecare Services also does community outreach in their area.

This is a great training ground for their agents to develop empathy, which they can use in the customer service industry.

 

The Philippines Advantage

Okay, so why is everyone hopping on the Philippines call center bandwagon? Here’s the deal:

• They Got the English Skills: Filipinos are known for their English fluency, which means no more awkward misunderstandings with customers.
• Budget-Friendly: Let’s be real; outsourcing to the Philippines can save companies a bundle on those labor costs.
• The Government’s Got Their Back: The Philippine government knows a good thing when they see it. They offer perks and make it easy for call centers to thrive.
• Time Zone Win: While you’re sleeping, they’re taking care of business – a plus for those with international clients.

 

Philippine Call Centers: Growth and Specialization

Forget beaches and sunshine for a second – the Philippines is rocking the BPO world! The call center industry there has exploded, going from a simple idea to a massive force in the country’s economy and a major player on the global stage. Let’s dive into what makes this industry tick and how it’s become such a success story.

 

Employment and Revenue Growth:

• Get this: the Philippine call center industry is a job powerhouse, supporting over 1.4 million people!
• Talk about serious money – it brings in a whopping $30 billion every year.
• It’s no small change either – that’s roughly 7% of the Philippines’ entire GDP!

 

Service Diversification Beyond Traditional Roles:

• Forget just answering calls – these centers specialize in tech support, healthcare, and all sorts of BPO services.
• You name the industry, they’re probably helping out: life sciences, energy, even food delivery, and hotels!

 

Unique Traits of Filipino Agents:

• Filipino agents are known for being super empathetic, friendly, and having top-notch English skills.
• They get how Western customers think, making communication a breeze.
• Want quality service without breaking the bank? These agents are your answer.

 

Multilingual Support:

• Need support in different languages? They’ve got you covered with agents speaking major world languages.
• Happy customers are loyal customers, and speaking their native language makes a huge difference.

 

The Philippines: Your Call Center Powerhouse

So, there you have it! The Philippines has truly become a force in the call center world, and it’s easy to see why. With skilled agents, cost-effective solutions, and a focus on customer experience, it’s a smart choice for businesses of all sizes. Whether you need basic support or specialized expertise, there’s likely a perfect-fit call center in the Philippines that is ready to help your business succeed.

If you’re a startup seeking a partner committed to your growth, consider companies like Magellan Solutions. They understand the unique needs of smaller enterprises and offer flexible outsourcing models to help you scale effectively.

Contact us today for a 60-minute consultation at zero charge. Fill out the contact form now!