Top 12 SME-focused Call Center Companies in the Philippines

Get to Know the Top Philippines SME-focused Call Center Companies

The Philippines is known to be the home for SME-focused call center companies. Starting with excellent voice services such as customer support services, these companies now offer BPO services.

The Philippines’ top list of call center companies offers BPO services across industry verticals. Long gone is the era where only industry players outsourced voice services and back-office tasks to outsourcing destinations like the Philippines.

Nowadays, small and medium enterprises also join the worldwide client pool of call center companies in the Philippines.

SMEs now leverage outsourcing non-core tasks to gain the ability to get extra help to perform tedious processes. Aside from the typical customer support like traditional inbound call center services, they now have the choice to turn it into omnichannel customer services. This is possible by choosing the best call center company in the Philippines.

List of SME-focused Call Center Companies In the Philippines

Now, it is a fact that this country is home to many call center companies. Below are the top call center companies that cater to SMBs.

Company	Employee Size	Value Proposition	Facilities	Certifications	Pricing
Helpware	250-999	Customized Recruiting, Bachelor’s Degree of Staff, Omnichannel Services	Nine worldwide offices	ISO	$25/hour
Callbox	250-999	Account-based marketing approach	Five worldwide offices	GDPR	$25/hour
Noon Dalton	250-999	Provides customizable solutions	Four worldwide offices	GDPR Security practices compliant with applicable Indian Laws	$25/hour
Unity Communications	250-999	Create processes to maximize core staff productivity	Three worldwide locations	GDPR CCPA	$25/hour
Magellan Solutions	250-999	custom-fit solutions for SMEs	Two offices in Manila, 2 in the USA	GDPR ISO-27001 HIPAA PCI DSS Trustwave Trusted Commerce Supplier Clearing House Under CPUC General Order 156 SDVOSB	$12/hour
Ideas Unlimited	50-249	skilled human resource, management, and monitoring to provide tailored services	Six worldwide offices	GDPR PCI Security Standards Council privacy policy	$25/hour
Concert 8 Solutions Inc	50-249	Capitalize on time-per-hire	Two office locations in Canada and Manila	GDPR	$25/hour
Hit Rate Solutions	50-249	Traditional call center activity and high-quality cold calling	One office in the Philippines	GDPR	$25/hour
2ndOffice	50-249	Focus on project-based plans	Three worldwide offices	GDPR CalOPPA	$25/hour
Staff Outsourcing Solutions	50-249	Combination of operational excellence and deep expertise in key industry verticals	1 HQ in the USA and 1 in Metro Cebu	GDPR	$25/hour
Pac Biz	50-249	Outsourced support for transportation, e-commerce, IT help-desk, and healthcare	1 HQ in the USA and 1 in the Philippines	HIPAA	$25/hour

The Philippine BPO landscape is vibrant, and you can find different company sizes. The table above focuses on Philippines call center companies that are under the mid-level in terms of the number of employees.

However, these listed companies cater to SMEs as they can match their services to your requirements.

If you are looking for omnichannel services or a traditional call center, your top choices are the following:

1. Helpware
2. Magellan Solutions
3. Unity Communications
4. Concert 8 Solutions Inc
5. Hit Rate Solutions

These companies use cloud-based solutions to provide 24/7/365 call center services for your business, regardless of location. They can offer omnichannel support such as inbound or outbound calls, live chat, and email.

Not to mention, these staff are English-speaking and often possess bachelor’s degrees.

For healthcare:

1. Pac Biz
2. Magellan Solutions

These two companies are HIPAA-compliant and can provide you with staff with educational and medical backgrounds. This ensures your customers can talk to a representative who understands medical jargon.

For Sales and Lead Generation Services:

1. Callbox
2. Magellan Solutions
3. 2nd Office
4. Staff Outsourcing Solutions

Industry expertise and experience are vital in sales and lead generation services. These BPO companies are your go-to for this type of service. They employ excellent communicators; they use CRM tools and software to streamline the process.

Their well-established techniques can ensure each lead is ready for your in-house sales team to close a deal with.

Why is Magellan Solutions One of the Top Considerations For this List?

With 18 years in the business, Magellan Solutions has been catering to SMEs and other industry players. As a medium-sized company, we understand the need to focus on core competencies.

We create custom-fit solutions for SMEs to address your pain points. Ultimately, it provides you the ability to scale up or down. Get the service packages to help you augment your overall business operations.

Aside from flexible pricing designed for SMEs, we offer these services:

Inbound Calling

Outbound Calling

BPO Services

We can create custom-fit solutions for SMEs across various industries. Contact us today, and let’s talk about how we can make your required services.