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Why Outsource To Healthcare Call Center Companies
The healthcare contact center market is broadly segmented. Healthcare services outsourced are:
- Provider Services
- medical billing
- medical coding
- medical transcription
- finance and accounts
- Payer Services
- Pharmaceutical Services
Doctors, clinics, and hospitals worldwide hire people for these jobs. This is not surprising, as many medical professionals who provide actual health care are quite busy with their usual tasks.
Even though the listed tasks are not part of core duties, they are still critical. Without records, taking care of patients can be problematic. For example, information may be missing or taken down incorrectly.
Enter healthcare call center outsourcing companies. Staying true to the original BPO idea of outsourcing non-essential but still important activities to another party.
What is Healthcare in BPO?
In the BPO industry, a healthcare account combines two identities into a single account. Healthcare is associated with anything related to the medical industry. Medicine, medical consultations, and insurance processing are a few activities that fall under the purview of health-related services. However, business process outsourcing (BPO) is contracting work to an external service provider, denoted by the acronym BPO.
The healthcare account in business process outsourcing (BPO) is all the resources contracted to a business outsourcing company. This could include the services or individuals overseeing a specific job or process.
It is the same way that healthcare providers, payers, and government agencies serve their patients, and the healthcare process in BPO is similar. Business process outsourcing (BPO) customers can receive medical consultations, information, and data sharing. BPOs, on the other hand, can only provide care through digital channels such as phone calls, e-mails, and chat sessions.
Because Healthcare BPOs do not have a physical presence like most healthcare organizations do, the scope of their diagnostic services is limited. That is why they are referred to as support only to providers, payers, and government agencies, as they cannot be physically present to inspect and ascertain patients’ conditions and requirements.
Healthcare BPO is beneficial to small and medium-sized medical businesses that are looking to expand. By partnering with a healthcare BPO, they can save significant time and resources to re-invest in their business. Even more so, here are some of the well-known advantages of hiring a Healthcare BPO company:
- Access to specialized talents
- Improve patient experience
- Acquire high-performing systems
- Reduce risks
- Increase data protection
- Improve patient health condition
Top 17 Healthcare Call Center Companies
Approximately 16.8% of the American population is older than 65. Due to this, the demand for healthcare telephony services is at an all-time high. Add those numbers to the number of people who need medical care who don’t belong to that age group.
As the number of patients grows, so does the need for additional yet cost-effective support in various healthcare institutions.
You may outsource healthcare solutions to the following:
| Medical Call Center Consulting Companies | Services offered by medical call center consulting centers | Certifications / Compliance | |
| 17 |
Concentrix Dash Corporation |
Support for:
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| 16 |
Ibex Global Solutions |
Payer/PBM Solutions
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| 15 |
Sykes Philippines |
Healthcare Plans
Healthcare Delivery
Devices/Products
Health & Wellness Management
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| 14 |
eData Services Phils., Inc. |
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| 13 |
Siemens AG |
Smart hospitals are infrastructure technology for hospitals. It leverages OT and IT systems data to create intelligent environments supporting healing. |
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| 12 |
Ubiquity Global Services |
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| 11 |
UnitedHealth Group |
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| 10 |
GBG Processing and Consulting Services, Inc. |
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| 9 |
PPD |
PPD gathers input from patients, caregivers, site staff, advocacy groups, and investigators. The gathered insights help direct viable protocol development and successful enrollment strategies. | • PLM strategy |
| 8 |
ADEC Innovations |
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| 7 |
Accenture |
From the back office to the doctor’s office, Accenture helps clients deliver more effective, efficient, and affordable healthcare with Insight Driven Health. | • ISO 14001
• HIPAA Compliant |
| 6 |
GeBBS HealthCare Solutions |
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| 5 |
Alorica |
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| 4 |
Acquire BPO Philippines |
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| 3 |
Calibrated Healthcare Network |
Healthcare Administration
Administrative Support For Medical Management
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| 2 |
MicroSourcing |
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| 1 |
Magellan Solutions |
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How much is the cost of healthcare call center solutions and its services?
As listed above, Magellan Solutions is the country’s top HIPAA-compliant call center. Furthermore, we are key players in helping global healthcare organizations address their cost disparity.
We offer the following prices for commonly used healthcare services:
- Medical billing call center outsourcing – $1280 – $1440 per biller/month
- Medical Coding – $1600 per coder/month
- Teleradiology, Xray or MRI reading – $4.5 – $60 per read
- Medical Animation Services – $15-$25 per second
- Healthcare Calling work – $1440 per FTE /month
- Healthcare Data entry – $1280 per FTE /month
There are many reasons why people choose to outsource to HIPAA-compliant call centers in the Philippines.
BPO companies help healthcare institutions process back-end jobs that normally require much time and meticulous data analysis. Healthcare service providers are also available to help with customer inquiries and concerns.
Do you have any more questions or concerns about healthcare BPO? Let us know via the form below!
