Top 20 Best Outbound Call Centers in the Philippines (2024)

The Philippines’ BPO industry is now considered one of the biggest suppliers of global outsourcing solutions. The noteworthy revenue earned by the BPO industry was more than $32.5 billion in 2022.

No business will miss out on any chance to tap this thriving sector to ensure its fast-track growth. Whether you are a small to mid-sized enterprise or a multinational company, the Philippines provides first-class outbound call center services focused on boosting customer engagement for sales increases.

 

Importance of Outbound Call Centers

Outbound call centers in the Philippines predominantly provide support in operations such as lead generation, customer acquisition, and sales. The Philippines is acknowledged to have some of the most outstandingly talented call center agents in the world, proficient in delivering superb experiences to customers within their respective organizations.

Sadly, this number of options makes it difficult to choose a proper partner. To assist in this important choice, we provide a comprehensive list and guide to the top 20 best outbound call centers in the Philippines for 2024. These companies are lauded for their expertise, innovative solutions, and unwavering commitment to excellence.

1. Magellan Solutions

On the list is Magellan Solutions, which is considered among the top call centers in the Philippines—a name equivalent to quality and dependability. Ranked as a top-of-the-line call center, it has business process outsourcing solutions that are customized for SMEs. It also boasts more than 18 years in the BPO sector, building up a strong reputation for delivering world-class customer experiences.

Key Features

• Specializing in customized solutions for SME businesses.
• Service that varies from customer assistance to lead generation and technical support.
• Implements mature metrics and KPIs for high-quality performance.

• It focuses on long-term client relationships and the creation of high customer satisfaction.
• Years of relevant experience in potent leadership have guided Magellan Solutions to provide quality at a level second to none—the number one choice for businesses wanting to level up their games in customer care and operational efficiency.

2. Concentrix

Concentrix is among the global leaders in Customer Experience Services, providing fully integrated solutions with advanced technologies to improve outbound call center results. This company is committed to high-impact interactions that deliver customer value and is powered by innovative technologies and a talented workforce.

Key Features

• Wide global presence combined with local capabilities and experience.
• Employing the latest technology in delivering services.
• Deliver solutions at scale, tailored to whatever the user requires.

3. Teleperformance Philippines

Teleperformance is high on the list in this industry due to the strong services extended from its outbound call center. The services provided are fully staffed with customer acquisition, retention, and support, thereby promising clients optimal results.

Key Features:

• High priority is given to customer satisfaction and service quality.
• Comprehensive training programs for call center agents.
• Innovative solutions to improve customer engagement.

4. Sitel Philippines

Outbound Call Center Services: Sitel has emerged among the top in terms of customer experience management in its suite of services, which includes outbound call center services that help create connections with its customers.

Key Features:

• Client-oriented in everything they do.
• Tailored solutions to all kinds of industries.
• Emphasis on continuous change and innovation.

5. Alorica Philippines

With several outsourcing solutions, Alorica always exists at the core of providing outbound call center services. Alorica combines industry experience and the power of technology in business to provide innovative customer experiences.

Key Features:

• The whole service program is a spectrum in various industries.
• Intensive attentiveness to satisfying the customer and operational excellence.
• Creative application of technology for service delivery enhancement.

6. VXI Global Solutions

VXI Global Solutions is an outsourcing company dedicated to providing customer care and technical support services. It has a proven record of meeting the most stringent quality benchmarks while always acting in the best interests of the customer.

Key Features:

• Strong commitment to quality customer interactions.
• Extensive experience in various industries.
• Robust training and development programs for employees.

7. 24-7 Intouch

24-7 Intouch provides outbound call center solutions that are part of their intelligent products. They are agile and respond to the needs of a customer.

Key Features:

• Innovative and flexible service delivery model.
• Strong emphasis on customer engagement and satisfaction.
• Advanced analytics to drive performance improvements.

8. Sykes Philippines

Sykes is a prominent BPO player with a huge scope covering services that include outbound call center solutions. The company is well-established and delivers a world-class customer experience with the help of a well-trained workforce and the technologies under development.

Key Features:

• Extensive industry experience and expertise.
• High focus on customer engagement and satisfaction.
• Comprehensive training and development programs.

9. Ibex Global

Ibex Global is a BPO services provider that offers outbound call center solutions. It is committed to operational excellence and customer satisfaction.

Key Features:

• Strong focus on delivering high-quality services.
• Innovative use of technology to enhance customer interactions.
• Comprehensive training programs for employees.

10. TaskUs

TaskUs is an industry-leading customer service provider and back-office support company offering outbound call center solutions. They focus on delivering exceptional customer experiences through innovation and an agile mindset.

Key Features:

• Strong emphasis on customer satisfaction and operational excellence.
• Innovative and flexible service delivery model.
• Comprehensive training and development programs.

11. Inspiro

Inspiro is a BPO company that offers various services, including outbound call center solutions. It is reputed for being customer-centric and committed to high-quality services.

Key Features:

• High engagement and satisfaction among customers.
• Extensive industry experience and expertise.
• Creative use of technology in service delivery.

12. Acquire BPO

Acquire BPO covers everything from customer service to outbound call center services, ensuring a delightful customer experience with a mix of professionalism and technological advancement.

Key Features:

• A comprehensive suite of services across multiple industries.
• Strong focus on customer satisfaction and operational excellence.
• Innovative use of technology to enhance service delivery.

13. Transcom Philippines

Transcom provides a wide range of customer care and technical support services, including outbound call center solutions. They aim to provide top-quality services with the help of professional human resources and state-of-the-art technology.

Key Features:

• Strong focus on delivering high-quality customer interactions.
• Extensive experience in various industries.
• Robust training and development programs for employees.

14. Callbox

Callbox specializes in lead generation and appointment-setting services, making it a leader in outbound call center solutions. It’s identified with innovative thinking and solution-oriented services.

Key Features:

• Strong focus on lead generation and sales.
• Innovative use of technology to enhance service delivery.
• Comprehensive training programs for employees.

15. Infinit-O

Infinit-O provides a wide range of BPO services, including outbound call center solutions, ensuring quality service delivery with a skilled workforce and advanced technology.

Key Features:

• Strong focus on delivering high-quality customer interactions.
• Extensive experience in various industries.
• Robust training and development programs for employees.

16. Booth & Partners

Booth & Partners offers various outsourcing solutions, including outbound call center services. The company is recognized for being customer-centric and ensuring quality in all services.

Key Features:

• Strong focus on customer engagement and satisfaction.
• Extensive industry experience and expertise.
• Innovative use of technology to enhance service delivery.

17. Expert Global Solutions (EGS)

Expert Global Solutions provides a set of customer care and technical support services, including outbound call center solutions. It relies on quality, which comes through a competent workforce and advanced technologies.

Key Features:

• Strong focus on delivering high-quality customer interactions.
• Extensive experience in various industries.
• Robust training and development programs for employees.

18. P3 People

P3 People offers various BPO services, including outbound call center solutions. This company is known for being customer-centric and committed to high-quality service.

Key Features:

• Strong focus on customer engagement and satisfaction.
• Extensive industry experience and expertise.
• Innovative use of technology to enhance service delivery.

19. SupportNinja

SupportNinja provides excellent customer care and technical support services, including outbound call center solutions. State-of-the-art technologies and a professionally qualified workforce enhance the quality of service.

Key Features:

• Strong focus on delivering high-quality customer interactions.
• Extensive experience in various industries.
• Robust training and development programs for employees.

20. Cloudstaff

In addition to the standard inbound services, Cloudstaff offers outsourcing services, including outbound call center services. The company spares no effort to provide exceptional customer experiences.

Key Features:

• Strong emphasis on customer satisfaction and operational excellence.
• Innovative and flexible service delivery model.
• Comprehensive training and development programs.

Expert Insights on Outbound Call Centers

Insights from Henry Parungao

Professional Discussion:

Henry Parungao, a Business Development Manager at Magellan Solutions, emphasizes SMEs’ unique challenges before and after the pandemic. Initially, SMEs focused on cost-effectiveness, but the pandemic shifted their focus to managing work-from-home setups and handling attrition and hiring difficulties.

Key Points:

• Tailoring Solutions: Magellan Solutions tailors recruitment and operational strategies specifically for SMEs, highlighting the importance of office-based work for maintaining control and efficiency.
• Building Trust: Magellan Solutions builds trust with its SME clients by avoiding exaggerated promises and focusing on transparent processes.
• Future Trends: The outsourcing industry is moving towards more complex tasks that require specialized skills, such as nursing in healthcare campaigns.

Insights from Fred Chua

Improving Company Culture:

Fred Chua, CEO of Magellan Solutions, shares his approach to improving company culture by fostering a supportive family environment, which reduces attrition and enhances team morale and productivity.

Strategic Outsourced Business Solutions:

• Evaluating Client Needs: Magellan Solutions can adapt and customize its services to meet clients’ unique needs, ensuring flexibility in handling diverse outsourcing requirements.
• Real-Time Answering Services: These services improve productivity and customer satisfaction by ensuring that all client calls are answered promptly, providing a professional image for the client, and adding value through simple customer service solutions based on FAQs.

Key Approaches for Enduring Success:

CEO Frederick Chua discusses the strategic blueprint that has propelled Magellan Solutions to the top of the BPO industry. This includes a focus on client relationships, adaptability, and talent development.

Key Points:

• Client-Centric Partnerships: Ensuring long-term client loyalty through close synchronization with client needs and excellence standards.
• Adaptability: Quickly adapting expertise to new industries, from healthcare to e-commerce.
• Talent Management: Emphasizing the recruitment and development of skilled employees to maintain high service standards.

Strategic Takeaways:

• Magellan Solutions’ success is attributed to its balanced focus on acquiring new clients while nurturing existing ones.
• Client-centric partnerships and a customized approach to service delivery distinguish Magellan from one-size-fits-all outsourcing companies.

Top Outbound Call Centers in the Philippines: Expand Your Business Now!

The Philippines remains one of the favored outsourcing destinations. These are the top 20 outbound call centers of the best breed in the Philippines, offering international-class services formulated to cater to various client needs.

More likely, you are an SME looking to find solutions in customer service or a big business seeking improvement in what the customers get; in either case, these call centers in the Philippines have the innovation and knowledge that will be able to help you achieve your goal.

Magellan Solutions leads the industry with a focused strategy and continuous improvement, making it apt for every business’ interest with an inquiry for quality outsourcing solutions. The operational efficiencies that originate from these top call centers have their base in service; they improve customer content and satisfaction, which is a growth driver in the ever-so-highly competitive market.

Ready to boost your business with top-notch outbound call center services? Contact us for a free 60-minute consultation and discover how we can help you achieve exceptional customer engagement and increased sales!