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Outsourcing is on the rise, and it’s changing the way businesses operate! Imagine a world where 37% of organizations have embraced outsourcing. It is a whopping 270% jump in just four years!
Why this surge, you ask?
Well, it’s all about the triple threat: saving costs (46%), getting specialized skills (40%), and the magic word, scalability (37%).
Where do businesses outsource? Read on to explore the top outsourcing destinations in the world in 2023!
1. Philippines
In English Proficiency, the country is among the Top 20 in global rankings and Top 2 in Asia. This country’s high literacy rate makes it one of the most out BPO providers in the world. Another of the greatest assets of offshore teams in the Philippines is their neutral accents. It allows them to adapt to different accents. Filipino call center agents can replicate the natural accent of their assigned region or country. Filipino workers are also known for their customer-centric approach. They naturally have a compassionate vibe and are very patient, which allows them to deal with their clients amicably. Furthermore, the workforce comprises well-educated individuals. It provides a stable hiring pool of talents that BPO companies can use to deliver client results. It’s no wonder the Philippines is the World’s BPO Capital as the country. It accounted for the $26 Billion contribution to the country’s GDP in 2019 alone. Some top countries that outsource to the Philippines include the U.S.A, Australia, and the UK.
Competitiveness Level: During the COVID-19 Pandemic, the national government implemented a local lockdown, affecting most BPO companies in Metro Manila.
However, the sector still thrives despite the challenges brought by the lockdown. Most outsourcing companies have found new opportunities to provide customer satisfaction, even in the work-from-home setup.
When looking at the top outsourcing companies in the Philippines, it’s clear that they excel in providing high-quality services across various industries, including financial services. These companies are known for delivering exceptional customer experiences, ensuring clients receive the best support and solutions. By partnering with these outsourcing firms, businesses can benefit from their expertise and commitment to maintaining high standards, ultimately enhancing customer satisfaction and operational efficiency.
2. India
The country’s global market selling point is its talent pool, which specializes in IT and software development. India ranked first among the Top 50 Digital Nations. Known companies such as Microsoft outsource some of their services to this country.
Competitiveness Level. The BPO sector in India faced severe challenges due to the pandemic. A major hindrance is the need for more bandwidth connectivity. It is highly needed to support the work-from-home setup of employees, especially in rural areas.
Although this may be true, experts claim that India still enjoys the trust of big businesses for its outsourcing needs and is expected to recover. In English Proficiency, India was 35th out of the Top 100 in world rankings and 5th out of 25 Asian countries.
3. United States
This country usually outsources, not the other way around. However, the US is now an emerging key player in outsourcing services. They are famous for tech support and IT-related services. The US ranked in the top 2 of the Top 50 Digital Nations for 2020 in the Tholons Report.
Competitiveness Level: The US provides top-of-the-line technologies and customer support. Its proximity to businesses that offer outsourcing services makes it a top choice. However, they have the highest corporate income tax compared to other countries that provide quality outsourcing solutions. It has become a massive hindrance for most businesses.
4. Brazil
The signing of the Outsourcing Law in 2017 made the country fully utilize the beauty of outsourcing. As a result of this law, outsourcing has become more accessible. In effect, Brazil proved its competency in IT support. Brazil was even dubbed as an alternative to India.
Competitiveness Level: The country’s BPO services earned a total revenue of $4.9 billion in 2018. They’re even considered a rising economic power in Central America—all thanks to their growing market share. Economic reforms and better policies are being implemented to maximize outsourcing opportunities. Tons are opening to improve the service and labor force in the country. Finally, Brazil ranked 59th in world rankings and 12th in Latin America in literacy.
Weighting Your Options: Why Philippines is a Top-Notch Outsourcing Service Provider
The Philippines enjoys a considerable share of the global outsourcing industry, which ensures its top place in the yearly world rankings as the go-to country for outsourcing.
Outsourcing in the Philippines is known for its excellent services in customer support, technical assistance, and BPO services. Â Global business leaders such as Google, Amazon, Canva, Citi, Wyndham Destinations, AT&T, and many more outsource their business processes to the Philippines.
For what reasons, you ask? Let’s talk about that in the sections below!
Cost-Effective Labor Force
Full tech support, 24/7 customer service, or IT-related troubleshooting? Outsourcing companies in the Philippines can deliver without a hassle.
The best part? It’s low-cost. With the country’s affordable labor force compared to other countries, its workforce is filled with highly skilled individuals who can compete globally in the outsourcing industry.
Technical Infrastructure
The Philippines is not last in the race for technological advancement. Outsourcing companies are ready to roll out the latest technologies to help businesses grow.
Cultural Compatibility
Once a colonized country, the Philippines is a healthy mix of South Eastern and Western cultures. They can relate to these cultures more seamlessly than other outsourcing countries. It enables Filipinos to reach their full potential and deliver the expected results set by the clients.
Progressive And Solid Government Support
The Philippines proved to be one of the game changers in the outsourcing industry. The government acknowledges this and is, hence, making way to maximize the country’s full potential. Evidence of this is the government’s provision of laddered education related to ICT. Moreover, the Philippine Economic Zone Authority (PEZA) incentivizes BPO companies. BPOs can now leverage fiscal incentives such as VAT zero-rating of local purchases of goods and services. Income Tax Holiday (ITH) for up to six years is also among the many benefits outsourcers can enjoy. Meanwhile, non-fiscal incentives include perks extended to foreign investors and their families.
Outsourcing To One Of The Top Call Centers in the Philippines
The COVID-19 pandemic posed new challenges in the outsourcing industry of the Philippines. However, it also opened new opportunities. Notably, it even highlighted Filipino resiliency and efficiency. To this day, Filipinos continue to deliver results to growth-hunger businesses.
Magellan Solutions is one of the top outsourcing companies in the Philippines and is a perfect example of such a top-tier outsourcing service. With 14 years of industry expertise, we’ve assisted businesses from SMEs to global leaders across the US, Europe, Australia, and New Zealand. Don’t miss this opportunity to enhance your operations and grow your business.
Contact Magellan Solutions today and receive a complimentary 60-minute phone consultation with one of our dedicated business development officers. Act now, and let us help you reach new heights of success!
