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Magellan Solutions as a medical insurance BPO
Healthcare BPO companies make up a massive segment of the U.S. economy. It is currently a 1.1 trillion dollar enterprise. The steady growth has been recorded at 2.9 percent annually on average from 2015 to 2020.
The US currently houses more than 900 health insurance companies. However, the health insurance industry is dominated by:
- Anthem
- UnitedHealthcare
- Humana
- Health Care Service Corporation (HCSC)
- CVS Health Corp.
These control more than 38% of the market, according to ValuePenguin
What a healthcare BPO covers
The healthcare BPO companies matter the most in these times. And we, as a company serving the people, guarantee quality service for:
Doctor’s Offices
Patient issues are not limited to a certain time frame. We are an extension of the medical industry. Because of this, we understand your mission: to treat your patients with the best care possible.
Clinics
Clinics are the ones that deal with a high volume of contacts and calls. They focus on handling patients. They also coordinate with other medical professionals.
Hospice
Our hospice managers provide empathetic support. They answer family members’ calls to ensure they are cared for.
Dental Offices
As a physician’s answering service, we handle several tasks. We schedule appointments and provide standard information to potential new patients.
Importance of the Healthcare BPO Companies
Proper delivery requires appropriate health care. The Philippines can provide solutions and services from certified medical professionals. Healthcare professionals value hard work, excellence, and achievement, which supports the fact that they are as adept, sharp, and qualified as those in other countries.
Just like the usual BPO companies, healthcare BPO services have their advantages:
1. Build a better doctor-patient connection.
As a call center support provider, we are an extension of your business. Our top-notch services help create a promising and better connection for patients.
2. Round-the-Clock services.
Our 24/7 call center support services allow patients to connect with clinics and hospitals at any time. For the safety and health of everyone, no weekend or holiday will be empty.
This further creates a good impression with the availability to customers.
3. Provide a team of professionals.
We have a team of trained call center support professionals who know the medical field. We guarantee that patients do not worry about receiving the wrong details. We offer a high level of customer satisfaction.
Through our multilingual support team, we can cater to clients around the globe, expanding your customer base.
Customized call center support service.
We use information from the medical field to create a special feature. This helps clinics and hospitals offer value-for-money services.
To summarize, quality call centers help keep patients satisfied. The last thing a patient wants is a cranky receptionist or put on hold. We can help with faster responses to patients.
At Magellan Solutions, we have dedicated teams just for that.
Contact us today and build your team!
