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Outsourcing is no longer just a trend—it’s the secret ingredient behind many businesses’ success stories. Think of it as a smart way to supercharge your company without stretching your resources. Whether it’s trimming costs, accessing top-notch talent, or scaling up faster than ever, outsourcing is opening doors to endless possibilities.
But where are businesses finding the perfect partners? Ready to discover the best outsourcing destinations in 2024? Grab your passport as we explore the top global hotspots where businesses are unlocking new opportunities and fueling growth!
1. Philippines
The Philippines ranks among the top 20 globally for English proficiency and second in Asia, making it a leading BPO destination. Filipino agents are known for their neutral accents and customer-centric, compassionate approach, ensuring exceptional service.
With a highly educated workforce, the Philippines contributed $26 billion to its GDP in 2019, serving clients like the U.S., Australia, and the UK.
Competitiveness Level: Despite COVID-19 lockdown challenges, the BPO sector thrived, adapting to remote work while maintaining excellent service. Philippine outsourcing companies excel in industries like financial services, boosting customer satisfaction and efficiency.
2. India
The country’s global market selling point is its talent pool, which specializes in IT and software development. India ranked first among the Top 50 Digital Nations. Known companies such as Microsoft outsource some of their services to this country.
Competitiveness Level. The BPO sector in India faced severe challenges due to the pandemic. A major hindrance is the need for more bandwidth connectivity. It is highly needed to support the work-from-home setup of employees, especially in rural areas.
Although this may be true, experts claim that India still enjoys the trust of big businesses for its outsourcing needs and is expected to recover. In English Proficiency, India was 35th out of the Top 100 in world rankings and 5th out of 25 Asian countries.
3. United States
This country usually outsources, not the other way around. However, the US is now an emerging key player in outsourcing services. They are famous for tech support and IT-related services. The US ranked in the top 2 of the Top 50 Digital Nations for 2020 in the Tholons Report.
Competitiveness Level: The US provides top-of-the-line technologies and customer support. Its proximity to businesses that offer outsourcing services makes it a top choice. However, they have the highest corporate income tax compared to other countries that provide quality outsourcing solutions. It has become a massive hindrance for most businesses.
4. Brazil
The signing of the Outsourcing Law in 2017 enabled the country to fully utilize the beauty of outsourcing. As a result of this law, outsourcing has become more accessible. In effect, Brazil proved its competency in IT support. Brazil was even dubbed an alternative to India.
Competitiveness Level: The country’s BPO services earned a total revenue of $4.9 billion in 2018. Thanks to their growing market share, they’re even considered a rising economic power in Central America. Economic reforms and better policies are being implemented to maximize outsourcing opportunities. Tons are opening to improve the service and labor force in the country. Finally, Brazil ranked 59th in the world rankings and 12th in Latin America in literacy.
Weighting Your Options: Why Philippines is a Top-Notch Outsourcing Service Provider
The Philippines enjoys a considerable share of the global outsourcing industry, which ensures its top place in the yearly world rankings as the go-to country for outsourcing.
Outsourcing in the Philippines is known for its excellent services in customer support, technical assistance, and BPO services. Â Global business leaders such as Google, Amazon, Canva, Citi, Wyndham Destinations, AT&T, and many more outsource their business processes to the Philippines.
For what reasons, you ask? Let’s talk about that in the sections below!
1. Cost-Effective Labor Force
Full tech support, 24/7 customer service, or IT-related troubleshooting? Outsourcing companies in the Philippines can deliver without a hassle.
The best part? It’s low-cost. With its affordable labor force compared to other countries, the country’s workforce is filled with highly skilled individuals who can compete globally in the outsourcing industry.
2. Technical Infrastructure
The Philippines is not last in the race for technological advancement. Outsourcing companies are ready to roll out the latest technologies to help businesses grow.
3. Cultural Compatibility
Once a colonized country, the Philippines is a healthy mix of South Eastern and Western cultures. They can relate to these cultures more seamlessly than other outsourcing countries. It enables Filipinos to reach their full potential and deliver the expected results set by the clients.
4. Progressive And Solid Government Support
The Philippines proved to be one of the game changers in the outsourcing industry. The government acknowledges this and is, hence, making way to maximize the country’s full potential. Evidence of this is the government’s provision of laddered education related to ICT. Moreover, the Philippine Economic Zone Authority (PEZA) incentivizes BPO companies. BPOs can now leverage fiscal incentives such as VAT zero-rating of local purchases of goods and services. Income Tax Holiday (ITH) for up to six years is also among the many benefits outsourcers can enjoy. Meanwhile, non-fiscal incentives include perks extended to foreign investors and their families.
Outsourcing To One Of The Top Call Centers in the Philippines
The COVID-19 pandemic posed new challenges in the Philippines’ outsourcing industry. However, it also opened new opportunities. Notably, it even highlighted Filipino resiliency and efficiency. To this day, Filipinos continue to deliver results to growth-hungry businesses.
Magellan Solutions is one of the top outsourcing companies in the Philippines and is a perfect example of such a top-tier outsourcing service. With 14 years of industry expertise, we’ve assisted businesses from SMEs to global leaders across the US, Europe, Australia, and New Zealand. Don’t miss this opportunity to enhance your operations and grow your business.
Contact Magellan Solutions today and receive a complimentary 60-minute phone consultation with one of our dedicated business development officers. Act now, and let us help you reach new heights of success!
