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Finding the top call center outsourcing in the Philippines
Loads of businesses are looking to outsource their call operations. Your setup determines the structure of your call center.
You can choose to run the following formats:
On-Site Call Centers
Operates from a central location. Employees work at an office, and everything is handled there. This is an excellent option to build your business at a fixed location. It also allows you to cater to large companies with high compliance and security requirements. This is also an option if you plan to hire several talents. Running this kind of call center may also introduce small business operations that could potentially use your call center services. On the other hand, this is an expensive choice. The rent of space is high. There is also an additional cost for premium utility services.
Virtual Call Centers
Usually entirely remote. This is a good option if you don’t have much money to spend on setup costs. Your operations are carried out by your employees remotely. You can save from paying for overheads like rent, electricity, and the internet. However, managing a sizeable remote workforce is not easy. You will need to have the right tools. Even with the right tools, you would need a pool of trained individuals.
Cost saving with contact center services in the Philippines
The low operating cost of offshoring to countries does not equal low-quality workers. We always consider the experience of the agent. In line with this, we look into the agreement on the client’s salary budget. Other Southeast Asian countries offer cost-saving services, but most American companies still prefer the Philippines. This is because of the high mastery of the English language and exposure to Western culture. India also offers cheaper services. However, the downside is that it has heavy accents and idioms that confuse American customers. This is true for both voice and non-voice services. The Philippines has a skilled workforce and lower call center pricing. That’s the main reason why it would be better to outsource here.
Industry growth with the best call center in the Philippines
Magellan Solutions’ clients found their industry has a more significant advantage. Unlike those who have not yet offshored services, they have not had the following important points improve:
Better brand image.
As a call center support provider, we are an extension of your business. Our top-notch services help create a promising and better brand image for you.
Round-the-Clock services.
Our 24/7 call center support services allow businesses to connect with clients anytime. Your business will not be empty on weekends or holidays. This further creates a good impression with the availability to customers.
Provide a team of professionals.
We have a team of trained call center support. They result in a high level of customer satisfaction. Through our multilingual support team, we can cater to clients around the globe, expanding your customer base.
We customize call center support services.
We created a unique feature that helps businesses get value-for-money services.
Full control
With staff outsourcing, you are still the boss. Outsourced staff would concentrate on operations and business projects. This would all be according to your given instructions.
Cutting operations cost
Cutting costs is one of the most common attractions. This is one of the many reasons industries decide to offshore their operations.
Efficiency
We set up your operations and a suitable office for your staff. We also take advantage of the time difference, offering a 24/7 working team.
Government support
The government has been integral to BPOs’ success in the country. It has backed the industry for over 25 years. With the skilled workforce and lower call center pricing in the Philippines, please outsource here. It’s that simple.
Fill out the form It’sow to get a quote for your needed service! We also offer a 60-minute free business consultation to help you make the right decision soon. Contact us by filling out the form below now!
