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What is even an order-taking call center? And why do people keep on saying they need it?
A missed call is a missed opportunity. Do you agree?
Delays in processing orders are a huge turn-off for customers. Everyone wants to feel valued. We don’t want to wait for the next person to attend to our simple request. We want it to be fast yet efficient and concise.
But let’s face it. With a limited number of employees, businesses cannot do everything simultaneously. Also, people get tired, which shows in their tone of voice. These factors, like customer convenience, affect how buyers see your business.
In essence, you must ensure your company’s “order-taking” part works. Why? Because it will decide whether you will lose or have the customer.
What is Order Taking Answering Service?
An order-taking call center takes care of all incoming orders from customers. It is like having a virtual assistant that monitors requests and purchases.
Order processing can occur through many mediums, such as phone calls or live chats.
People who do order-taking provide the customer with information about the product. They usually answer queries and help buyers make informed choices.
Since order-taking BPOs are the front lines of your business, accuracy is the #1 priority. If you outsource this service, you must have a committed team. That’s because they need to be critical in clarifying and verifying information. Accurate orders prevent future problems and entice customers to patronize your product more.
How Has the Pandemic Shaped Inbound Order-Taking Services?
In the age of social distancing, contactless transactions have become a trend.
The unexpected boom of the COVID-19 pandemic forces many businesses to go digital. Many consumers shifted to phone orders at the onset of the outbreak. In a report by UNCTAD (United Nations Conference on Trade and Development). 52% said they had been online shopping more often since the attack started. And it seems like it’s inclined to grow bigger.
Moreover, online shopping is growing fast. We are expecting 300 million shoppers in 2023 in the US alone. That is 91% of the entire country’s population.
This means businesses now see the value of inbound order-taking call centers. And it’s not too late for you to see it too. Sooner or later, you will need people to handle the surge of customers. While also following health protocols and maintaining a quality service.
Need to Hire an Order-Taking Call Center?
Magellan Solutions can help you with your “order-taking” needs. Whether you are an established online store or a budding food chain, we have your back!
We are a global leader in delivering stellar customer experiences and back-office support. We are one of the leading inbound call center and BPO solutions providers in the Philippines.
If you want to know more about us, you can contact us through these numbers:
- Toll-Free: +1 650 204 3191
- US: +1 800 371 6224
- UK: +44 8082 803 175
- AU: +61 1800 247 724
You can also message us by filling out the information below.
