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Are you considering getting an order-taking call center? Why not outsource it to the Philippines?
When we say order-taking, we mean the service of recording customers’ orders. Although it sounds so effortless when we define it, it’s a highly complex task.
You have to consider many things, and you need to have a laser focus on details. Inform the customer about the product. And help them make wise decisions.
Order-taking call centers are a valuable asset to have. For one, it helps you free up your precious time. You don’t need to discuss the order details with your customers one by one because your agents can do it for you. Like any other business, you need an efficient employee to make things work. Settling for a mediocre “agent” is not a good idea. What you need is someone welcoming, intelligent, focused, and pleasing. But where will you get someone like that?
Here, in the Philippines.
Order Taking Answering Service in the Philippines
Believe it or not, the Philippines is the top call center in the world.
It is because of many things, such as cost and location. But the real asset of the country is none other than its people.
They say that you can put a Filipino in the BPO industry, and they will excel. Other companies seek them because of the amount of training and education they have.
Here are more reasons why you need a Filipino to help you with your call center needs:
Cultural flexibility
Did I mention that you can place them anywhere, and they will give you their 100%? Since most Filipinos are open-minded, they have no problem communicating with people. May it be foreigners, tourists, or Filipinos as well, they can adjust with ease.
History also shaped this characteristic of Filipinos. Since the country was once a colony of Westerners, adapting to them was easy.
These are super beneficial for foreign businesses. Filipinos are your best choice if you want someone who can talk to any race!
Language skills
If you have read articles like this for a long time, you know Pinoys are great English speakers. Plus, they speak neutrally, accommodating any race and descent.
Aside from these, the Philippines is also home to plenty of multilingual professionals. You can request any language that you would like from your call center partner, and they will have it for you!
Agreeable personality
If you know someone Filipino, you might agree with me.
Pinoys are natural in building relationships. This characteristic is rooted in Filipinos’ love for their families. And since they have to work with one another, they develop an agreeable personality.
These will work like magic once you get yourself a Filipino agent. They can help you convince your customers to buy or make better decisions. They can also help build a good relationship with your business.
Are You Looking for an Inbound Order-Taking Call Center? We are your best choice if you are looking for a Filipino agent to help you with your order-taking service!
Magellan Solutions is a global leader in delivering excellent customer experiences. We have 14 years of experience providing multi-channel services. And we are earnest in working with you for the long term.
Contact us today and get a FREE 60-minute consultation. Please fill out the contact form now.
