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Chinese Call Center Support Services

Magellan’s Chinese-speaking agents partner with your business to manage customers and deliver an outstanding customer experience.

Why Outsource Your Chinese Customer Service To Us

China is a vast market. Tapping into that large nation would be a huge thing to do. However, it could mean a lot for your business. It also means enjoying the perks of having a successful business in another foreign location. However, getting customers will only be easy if you know what the country is all about.

China is one of the largest countries in the world. It has more than a billion people in its population. It is also home to one of the most preserved cultures in the whole world. The Chinese are proud people, and they are proud of their heritage. They still follow certain rituals and beliefs, even to this very day. It is how strongly they hold on to what the past has left behind. And yet, they are also quite positive and working to create a better future. They know how strong their country is and work hard to ensure it stays that way. They also have a firm hold on their language. Many people who have gone to China have said that mathematics is the only language that is easy to understand. However, you must refrain from using that to transact with your customers.

Magellan Solutions Outsourcing Inc. understands how your mind works and knows how important it is for you to penetrate this market. One can follow their traditions, but that can only go far. You have to get down to a deeper level, and that is by communicating with them. Indeed, you can only teach part of your language. You have to be the one to learn the Chinese language because it will bring you and your business into that portion of the market. This is why this company has created and trained a team of well-versed agents in Chinese who know how things are going in China.

Magellan Solutions Call Center has offered language support in Chinese for several of its campaigns.

It is now a multilingual call center Philippines has got to offer the world. It does not only work with incoming calls. It offers

We ensure 24/7 availability making us the trusted choice for organizations of any size.

Enjoy the advantages of establishing a thriving business in a different foreign country.

Choose Magellan

19

Years In the industry

116

Inbound + Outbound + Back Office Clients

1248

Employees in the Philippines

80+

Industries Catered To

Our Edge

SME-Focused Business Model

Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.

Top-Notch Talents

We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.

KPI Setting & Benchmarking

We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.

Flexible Pricing Options

Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.

Our Onboarding Process

Requirements Setting

1

Recruitment

2

Agent Training

3

Campaign Incubation

4

Campaign Go Live

5

Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month

Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.

FEATURED INSIGHTS

Contact us today for a free 60-min consultation

    Thinking about outsourcing? Send us a message for a free 60-min consultation.

     

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    You can also contact our numbers:

     

    Toll Free: 1 800 371 6224

    US:  +1 650 204 3191

    UK: +44 8082 803 175

    AU: +61 1800 247 724

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