Help Desk Outsourcing

Frequently Asked Questions

What is a Help Desk Support?

A help desk support is a service that mainly caters to queries and problems regarding the products and services your company offers. It is a type of customer service that specializes in providing assistance for individuals who has difficulty in going through processes that involve food ordering, digital systems, product troubleshooting and the likes.

What are the functions of an outsourced help desk support?

An outsourced help desk support agent serves as a guide that leads your customers into the proper steps of solving the problems that may arise from your institution’s products and services. Help desk support is intended to relieve the customers’ concerns. Consequently, it is made available through varying channels such as toll-free numbers, websites, live phone calls, and e-mails so your clients can send their queries in their most comfortable channel.

How can outsourcing help desk services assist your business?

Outsourcing help desk services will help your business in many ways

• Make your help desk assistance available 24/7
• You can focus better on other tasks that need your attention by ridding you the burden of staying by the phone all day.
• Be at ease with your professional and skillful agents who are proficient in dealing with customers; proper customer handling increases customer satisfaction

Help Desk Services the Philippines

If you are planning on outsourcing IT help desk services, it would be in your best interest to choose your call center service provider in the Philippines where trust-worthy and credible companies such as Magellan Solutions can be found.

Magellan Solutions is an all-Filipino company that offers help desk outsourcing for a price that is within your pocket’s reach. It has and it still continues to provide competitive quality service for 15 years now. Contact us and be part of our continuously growing network of satisfied clients.