Outsource IT Service Desk
What is an IT service desk?
An IT service desk is a customer’s single point contact to a company. It is intended to manage requests, handle users and fix incidents related to processes, products and the services that your company offers. IT service desks are strictly related to issues within the bounds of technology such as computer programs, and hardware and software malfunctions.
Who needs IT service desk outsourcing services?
Companies that offer products and services related to IT are recommended to consider IT service desk outsourcing.
What are the advantages and disadvantages of service desk outsourcing?
Advantage- Service desk outsourcing is a cost-effective way of gaining additional workforce
- Save-up on time and effort by ridding the necessity for training when you hire your own employees instead of outsourcing. The agents you hire are well-trained professionals who are knowledgeable in the field of IT
- The only drawback for outsourcing is the effort you need to spend searching for the best service provider among the many choices. You need to do a thorough background check on the company that you are going to entrust your IT service desk to.
How much does outsourcing IT service desk cost?
The cost of outsourcing IT service desk is determined by these factors are:
- The duration of the contract with the chosen agents
- The level of expertise of the agents
- The number of seats that you wish to acquire
- The location of your business with respect to the service provider
- Existing laws regarding the services you wish to avail
- Additional services such as business plans and continuity programs
IT Service Desk — Philippines
Outsourcing your IT service desk from service providers in the Philippines is a good and practical choice. Despite providing quality services, call center companies in the Philippines are more budget-friendly compared to most service providers. Outsource your IT service desk in the Philippines now and make contact with top service providers such as Magellan Solutions.
Choose Magellan
Years In the industry
Inbound + Outbound + Back Office Clients
Employees in the Philippines
Industries Catered To
Our Edge
SME-Focused Business Model
Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.
Top-Notch Talents
We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.
KPI Setting & Benchmarking
We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.
Flexible Pricing Options
Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.
Our Onboarding Process
Requirements Setting
Recruitment
Agent Training
Campaign Incubation
Campaign Go Live
Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month
Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.
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You can also contact our numbers:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
