Chat Support Services

  • Cost-effective chat support services trusted by 100+ businesses.
  • We have experience on various live chat software, plugins supporting 10 languages.
  • Real time reporting with timely quality assurance reviews and implementation.
    • Get A Quote Today!

    Why Outsource to a Chat Support Call Center?

     
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    Multilingual Language Support

    Language barrier is never a problem when you outsource your chat support to us. We support 10 languages with the help of our experienced multilingual chat support operators who are expert in communicating.


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    Immediate Response

    Deliver a high level of customer satisfaction by providing them with fast response to their queries. With our 24/7 live chat support, your customers don’t need to wait for hours before getting the answer they require.


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    Quality Assurance

    Ensuring that all queries are being attended properly is possible with our quality assurance reviews and implementation. This is to guarantee that customers are being treated with respect and value.

     

    Choose Magellan

    19

    Years In the industry

    116

    Inbound + Outbound + Back Office Clients

    1248

    Employees in the Philippines

    80+

    Industries Catered To

    Our Edge

    SME-Focused Business Model

    Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.

    Top-Notch Talents

    We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.

    KPI Setting & Benchmarking

    We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.

    Flexible Pricing Options

    Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.

    Our Onboarding Process

    Requirements Setting

    1

    Recruitment

    2

    Agent Training

    3

    Campaign Incubation

    4

    Campaign Go Live

    5

    Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month

    Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.

    GDPR Compliant
    SDVOSB Certification
    ISO 27001 Certification
    PCI DDS Compliant
    Trustwave Compliant
    Supplier Clearinghouse

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    Contact us today for a free 60-min consultation

      Thinking about outsourcing? Send us a message for a free 60-min consultation.

       

      We'll read it and set up a call ASAP!

      You can also contact our numbers:

       

      Toll Free: 1 800 371 6224

      US:  +1 650 204 3191

      UK: +44 8082 803 175

      AU: +61 1800 247 724

      Frequently Asked Questions

      1What is a Live Chat Service?
      It is a business activity of live chat outsourcing to a service provider. It aims to provide a fast response in assisting and resolving customer concerns. The usual service providers include call center companies or freelancers.
      2Do I Really Need to Outsource to A Chat Support Call Center?
      Customers often want to have access to these businesses anytime, anywhere, especially that real-time updates from these industries are important. Online visitors prefer businesses that have a dedicated 24/7 live chat support. Some of the industries that need this service are the following: Telecom industries Banking Travel eCommerce
      3How To Provide Out-Of-Hours Live Chat To My Customers?
      A smart and affordable way to provide this service is by partnering with an offshore service provider. Philippine call centers provide sufficient training and quality assurance processes to make sure that their agents meet your expectations. This way, you can cater to all your customers even after office hours while maintaining your quality of service.

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