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Non-Voice Call Center Outsourcing Services

  • Efficient & custom-fit non-voice call center services with a consultative approach.
  • Transfer your business email and live chat customer service to us and start immediately.
  • HIPAA and ISO-certified solutions follow international standards in handling information.
Let us help you!

Services we offer

Email

The customer service channel for consumers who prefer professional and elaborate support.

IVR

IVR support rids of long waiting times that affect the overall customer experience. Process all incoming calls using an automated telephone system technology.

Chat Support

Customers love chatting brands before they make a purchase. Our non-voice agents are not only polite but are smart to close sales for you.

Mobile App

Magellan solutions have mastered mobile app customer service to make your app experience more meaningful.

Social Media

Social media customer service is a convenient way of reaching out to your business whenever or wherever your customers are.

Why Outsource Your Non-Voice Call Center To Us?

Experts In Non-Voice

Our agents are not only intelligent and tech-savvy. They also have EQ. Our highly competent agents will handle your email and live chat customer support with empathy and grace. Customer service is no joke; you need to read between what the customer said and what they did not say.

Competitive Pricing

Outsource your non-voice call center operations at an affordable price. We boast four stages of management oversight unrivaled in the industry. Learn more about our onboarding process.

Custom-Fit Services

Experience our unique, class-customized non-voice services. With this feature, we ensure 100% productivity and support for your brand’s requirements.

Choose Magellan

19

Years In the industry

116

Inbound + Outbound + Back Office Clients

1248

Employees in the Philippines

80+

Industries Catered To

Our Edge

SME-Focused Business Model

Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.

Top-Notch Talents

We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.

KPI Setting & Benchmarking

We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.

Flexible Pricing Options

Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.

Our Onboarding Process

Requirements Setting

1
Call center outsourcing

Recruitment

2

Agent Training

3

Campaign Incubation

4

Campaign Go Live

5

Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month

Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.

GDPR Compliant
SDVOSB Certification
ISO 27001 Certification
PCI DDS Compliant
Trustwave Compliant
Supplier Clearinghouse

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Contact us today for a free 60-min consultation

    Thinking about outsourcing? Send us a message for a free 60-min consultation.

     

    We'll read it and set up a call ASAP!

    You can also contact our numbers:

     

    Toll Free: 1 800 371 6224

    US:  +1 650 204 3191

    UK: +44 8082 803 175

    AU: +61 1800 247 724

    FAQs?

    It is a type of call center that provides non-voice customer services via email or live chat. Sometimes, customers prefer to seek help from a support representative without the need for phone calls. For instance, customers who shop online or surf the web for information want to see if they can reach out to an agent using the same channel. Some customers want to address their concerns using a professional platform like email. Non-voice services give your customers the option to reach out to you, which in turn, can lead to better customer experience.

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