Cost Effective Order Taking Call Center
- 24/7 order taking call center that cater to local and international food stores and online shops.
- Cloud-based order taking call center that results in streamlined, efficient, and fast order taking process.
- Best value; customized call solutions for small businesses and startups.
Why Outsource To A Call Center Order Processing?
Cost-Effective Outsourcing Services
Customized call center packages that fit the budget of all business sizes. Experience quality order management service for half the price.
Customer Service and Sales Integration
We conduct regular training sessions help our agents know and understand how customer service and sales (cross-selling and upselling) add value to our order taking operations.
Quality Assurance and Monitoring
Guided by standard KPIs and wide knowledge about order taking best practices, our QA team determines and suggests the areas of improvements for your account.
Smooth Business Transmission
Right from the start until the operation stage, we develop intensive onboarding processes to ensure the success of your account.
24/7 Business Operations
Our 24-hour business operations unlocks your ability to serve customers worldwide. We follow a strategic shifting schedule to make sure that someone will oversee all incoming orders at all times.
Up-To-Date Infrastructure
Our call center infrastructure supports our agents in streamlining each calls, resulting in better customer experience and high productivity rates. We have three facilities in case crisis happens.
24 Hours Phone And Web-Based
Order Entry Services
We do our best to bring out the value of each customer through exemplary service and strategic upselling and cross-selling methods. Our live operators use advanced software and regularly-updated scripts that simplify order taking procedures, resulting in enhanced customer experience.
Here's the list of our Inbound Order Taking Services:
- Order entry
- Order processing
- Order management
- Order tracking and fulfillment
- Post-purchase customer support
- Upselling and cross-selling
The Businesses We Serve
- Online stores
- Pharmacies
- Restaurants
- Food chains
- Mail order business;
- and more
Our Core Markets
United States
Australia
Europe
Asia
Frequently Asked Questions
What Is An Order Taking Call Center?
An order taking call center takes care of all incoming orders from customers. Available through phone calls or live chat, it provides basic information and answers questions about a particular product or service to help the consumer come up with an informed choice.
The Importance Of Accurate Order Processing
Because it is the first step of order fulfillment, maintaining accuracy is important in the order taking process. If you outsource an order taking answering service, your team will work on clarifying and verifying all the required information. Accurate orders prevent future problems.
Is It Beneficial To Outsource Order Taking Services?
Short answer, yes. Long answer, yes! Outsourcing can help your growing company to improve your services while cutting costs. It also gives you the ability to integrate cross selling to make the most out of your product or service offerings. Most importantly, outsourcing order taking allows you to take jobs in real time, any time of the day!
How Can A Call Center Improve Customer Satisfaction?
A call center helps you handle calls when the demand for services exceeds the capacity of your company’s workforce. By reducing wait times and minimizing unanswered calls, your customers will become happier with your service.
How To Choose The Best Order Taking Call Center?
To know the best order taking call center, you have to consider the following factors:
- Pricing models and contract terms
- Agent competency
- Specialization
- Track record
As a business owner, you don’t want to spend your time worrying about the reliability of your customer service. Agents at Magellan Solutions administer order taking smoothly.
Magellan Solutions’ Inbound Order Taking Service
Our 15 years of industry experience, and the inherent hospitality of our Filipino agents makes Magellan Solutions one of the best inbound order taking service providers in the Philippines. Our clients range from online stores, pharmacies and restaurants.
