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Answering Service For Small Business

  • Never miss a single call again, even on holidays with our reliable answering service for small businesses.
  • Our agents are well-trained and will handle requests with efficiency in an approachable manner.
  • Start immediately and secure clients for your business.
Let us help you!

Why We Are The Best Phone Answering Service For Small Business

24/7 Operations

For businesses, every call is a sales opportunity. Never miss a call again when you outsource our small business answering services to us. We will be of service to you even after office hours and holidays.

Affordable Services

If you are looking for a reasonably priced service, outsource to us. Maximize return on investment as we ensure not to miss every single call and we do it with respect and value to each customer.

Experienced Live Operators

Let the professionals handle your calls. Get access to our competent people who will give your clients a high level of customer experience. We hire, train, and improve our staff and your process.

Reliable And Best Value

We are a trustworthy partner with 14 years of experience in bringing phone answering services to small businesses. We offer the best value you’ll find nowhere else. That’s a fact.

Accreditations

ISO Logo
hipaa-logo
GDPR-logo
grayscale SDVOSB certification Logo
PCI DSS 2019-2020
Trustwave logo

Call us for a FREE CONSULTATION

Toll Free: 1 800 371 6224        US: +1 650 204 3191        UK: +44 8082 803 175,        AU: +61 1800 247 724

Call us for a FREE CONSULTATION

Toll Free: 1 800 371 6224        US: +1 650 204 3191       

UK: +44 8082 803 175,        AU: +61 1800 247 724

Choose Magellan

19

Years In the industry

116

Inbound + Outbound + Back Office Clients

1248

Employees in the Philippines

80+

Industries Catered To

Our Edge

SME-Focused Business Model

Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.

Top-Notch Talents

We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.

KPI Setting & Benchmarking

We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.

Flexible Pricing Options

Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.

Our Onboarding Process

Requirements Setting

1

Recruitment

2

Agent Training

3

Campaign Incubation

4

Campaign Go Live

5

Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month

Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.

GDPR Compliant
SDVOSB Certification
ISO 27001 Certification
PCI DDS Compliant
Trustwave Compliant
Supplier Clearinghouse

FAQs?

It is hiring a third-party service provider to handle queries about a small business. Live answering service for small businesses offers a lot of options for small companies such as giving free trials, charging on a per-minute or a monthly basis, and so much more. It aims to help business owners that have fewer employees and/or a lesser amount of yearly revenue than a small business enterprise.

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Contact us today for a free 60-min consultation

    Thinking about outsourcing? Send us a message for a free 60-min consultation.

     

    We'll read it and set up a call ASAP!

    You can also contact our numbers:

     

    Toll Free: 1 800 371 6224

    US:  +1 650 204 3191

    UK: +44 8082 803 175

    AU: +61 1800 247 724

    Frequently Asked Questions

    1What is a Help Desk Support?
    It is a business activity of live chat outsourcing to a service provider. It aims to provide a fast response in assisting and resolving customer concerns. The usual service providers include call center companies or freelancers.
    2What are the functions of an outsourced help desk support?
    An outsourced help desk support agent serves as a guide that leads your customers into the proper steps of solving the problems that may arise from your institution’s products and services. Help desk support is intended to relieve the customers’ concerns. Consequently, it is made available through varying channels such as toll-free numbers, websites, live phone calls, and e-mails so your clients can send their queries in their most comfortable channel.
    3How can outsourcing help desk services assist your business?
    Outsourcing help desk services will help your business in many ways Make your help desk assistance available 24/7 You can focus better on other tasks that need your attention by ridding you the burden of staying by the phone all day. Be at ease with your professional and skillful agents who are proficient in dealing with customers; proper customer handling increases customer satisfaction

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