Sample Recordings

The downloadable files below are recordings of live inbound calls handled by agents. They are representative of the competence level of all Magellan Solution customer support and inbound call center services. They are real-time recordings of call center agents during a typical shift at a call center in the Philippines.

Listen and watch as our trained professionals demonstrate best practices for handling customer inquiries, upselling, and processing payments. See how they handle common issues such as product availability and shipping, and how they close the sale and ensure customer satisfaction.